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Spot your workshop’s busy weeks before a single booking arrives. Predicted Service, the newest feature in ConnectedWorkshop, forecasts when each vehicle will need its next service up to a year in advance, so you can keep it healthy on the road. Service managers get a week-by-week view of the work ahead and can line up technician time and parts to match. Filtering by vehicle age brings older vehicles past warranty to the front. Reach those owners with an offer before they book elsewhere. See how workshops use Predicted Service to fill their calendar and grow revenue 🔗 https://lnkd.in/eUE7G6Nn/?utm_campaign=Boost_Post_VideoViews_Oct16,2026&utm_source=linkedin&utm_medium=paid&utm_id=1234173453&hsa_acc=505530381&hsa_cam=1234173453&hsa_grp=896559913&hsa_ad=1584587713&hsa_net=linkedin&hsa_ver=3

How does a service advisor in Denmark win the same Volkswagen award two years running? He makes a habit of calling customers about a fault before they notice anything, and ConnectedWorkshop helps him spot it first. Read his story and see how predicted service works in the Q4 Connected Cars Digest.

At IAA TRANSPORTATION 2026 in Hannover, many visitors got their first in-person look at Volkswagen Nutzfahrzeuge's Proactive Service. Nicholas Paludan-Müller, Morten Gregersen, Nils Klostergaard Hansen, Katharina Müller and Jonathan Simoes were there to present the benefits of the service and the Connected Cars data technology at its heart. Proactive Service reads vehicle data to catch early signs of trouble in light commercial vehicles, so the workshop can contact the customer and book a visit before a small fault turns into a van stuck off the road. For fleet customers, that means less downtime and more time on the road. For workshops, it builds loyalty in aftersales and makes capacity planning easier with repairs able to be scheduled before they become urgent. In Sweden, the service is already live, and Proactive Service is now rolling out across other European markets. We look forward to bringing it to even more Volkswagen workshops and their customers in the months ahead.

Kim Nøhr Pedersen and his team at Autocentralen Horsens have done it again, taking Volkswagen Erhverv Service Advisor of the Year and Commercial Team of the Year for 2026 🎉 This is the second year in a row they've won these awards at VWE Brand Day. One key to Kim's success is that he reaches the customer before the customer reaches him. With ConnectedWorkshop holding a live overview of every commercial vehicle in his fleet, Kim catches fault codes and addresses upcoming service needs proactively. "You can talk to the customer about the problems with their vehicle before they have even reached the workshop. We save the customer the trip to and from the workshop, as we can run the same diagnosis remotely with ConnectedWorkshop," Kim says. Horsens proved the method works, and Kim was invited to present it to Volkswagen dealers from across Europe. See how Kim uses ConnectedWorkshop 🔗 https://lnkd.in/eiXifvzf

Kim sees an empty lift and picks up the phone. ConnectedWorkshop shows him which vehicles are approaching service or carrying a fault code, so he knows who to call before the customer thinks to call him. "We use ConnectedWorkshop to continuously optimize lift capacity. Instead of waiting for them to call us, I take the initiative myself," says Kim Nøhr Pedersen, service advisor at Autocentralen Horsens. Most of those customers were already aware of the upcoming service for their vehicle. The call gives them the push to book it. See which of your customers' vehicles are due for service 🔗 https://lnkd.in/eVMt6PEi

Kim Nøhr Pedersen, service advisor at Autocentralen Horsens, answers the phone already knowing what's wrong with the commercial vehicle on the other end. ConnectedWorkshop flags the issue before the van has even reached the workshop, so the parts are ordered, the booking fits the customer's schedule and the downtime is measured in hours instead of days. That is what keeps drivers on the road. That proactive service is part of why Volkswagen Erhvervsbiler named him Service Advisor of the Year. Read more about how Kim works in the full case study, link below.