CCA Global

The CCA Global Annual Convention 2026 takes place this April. On 23 April in Glasgow, senior customer experience, service and digital leaders will come together for a full day of insight, discussion and shared learning. Across keynotes, leadership conversations and peer debate, the day explores how organisations are rebuilding trust, embedding technology and leading transformation while keeping people firmly at the centre. Expect practical perspectives on leadership capability, AI in customer contact, service culture and designing credible, human centred experiences at scale. If you’re responsible for shaping customer experience, service or digital strategy, this is a day you won’t want to miss. Open to members and non members. Register now.

The CCA Global Annual Convention 2026 brings together senior customer experience, service and digital leaders for a full day of insight, discussion and shared learning. Across keynotes, leadership conversations and peer debate, the day explores how organisations are rebuilding trust, embedding technology and leading transformation while keeping people firmly at the centre. Expect practical perspectives on leadership capability, AI in customer contact, service culture and designing credible, human-centred experiences at scale. Early bird rates are available until the end of the month. Open to members and non-members. Register now to secure your place at the best price: https://lnkd.in/eZq7CRfc

Start the new year with a look at what customer experience could become by 2030. This free, open to all webinar is delivered in association with NICE and PA Consulting and draws on a year-long collaborative project involving leading brands across both the private and public sectors. Together, we have brought some of the brightest minds in service and CX to build an evidence-led view of what the future may hold. We will share the trends, behaviours and technologies emerging right now, what leaders are prioritising, and where organisations need to adapt to stay ahead. Expect a grounded, collaborative perspective on what a more predictive, connected and customer centred future could look like. A great way to set the tone for 2026 and beyond. Register now to secure your place: https://lnkd.in/eJMmVbyr

Behind every brilliant customer experience is a team that truly cares. The CCA Excellence Awards 2026 are all about celebrating those people, the ones who go above and beyond, who turn challenges into trust, and who keep raising the bar for service. Whether you’re empowering colleagues, innovating with AI, or creating a culture where people thrive, this is your moment to shine. Because recognition isn’t just about trophies. It’s about pride, purpose, and the people who make a difference every day. ✨ Entries are open until 12th December: https://lnkd.in/enhAgNvK

The CCA Women in Leadership Summit & Awards is about more than recognition - it’s about connection. Join women in senior leadership roles from across customer experience, service, and operations for a day of networking, insight, and inspiration. Hear from leading voices, share real experiences, and take away ideas that will help you grow as a leader and shape the future of customer experience. ✨ Meaningful conversations 💡 Practical learning 🤝 Connections that last beyond the day 📅 11 November | The Midland Hotel, Manchester 🎟️ Find out more and reserve your place: https://lnkd.in/esQjPP5m #CCAWomenInLeadership #Leadership #CustomerExperience #CXLeaders #Networking #Inspiration

Ready for your next leadership role? Leading people has never been more demanding. Today's customer contact leaders are expected to support their teams, drive performance, navigate change and build trust, often all at the same time. CCA Inspire is a leadership development programme designed specifically for emerging leaders in customer contact. Whether you're already managing people or stepping into leadership for the first time, Inspire provides practical tools and techniques that can be applied immediately. Find out more and secure your place now!