Blake Morgan ads

The critical question for CX leaders is no longer if you should use AI, but how. The old "bolted-on" model, a patchwork of point solutions, is a primary cause of agent burnout and a bottleneck for real CX improvement. The Zendesk AI Summit is focused on the "how": moving to a single Resolution Platform. The on-demand sessions with industry leaders like Reid Hoffman, visionary entrepreneur and AI advocate, and Zendesk CEO Tom Eggemeier show how a complete AI solution—with intelligent agents, Copilot, and QA—is built into the service stack to free human teams for high-value, complex work. I've reviewed the content and found it incredibly insightful. The entire summit is available on-demand and is completely free to register. Get access here: https://fandf.co/4qLbPuy Thank you to Zendesk for this collaboration. #ZendeskPartner #AI #CustomerExperience #CX #EmployeeExperience #Leadership #sponsoredpost

Rescheduling an appointment shouldn’t mean waiting on hold and repeating information a company already has. These everyday frustrations are a useful starting point for CX leaders exploring AI agents. Where can you make life easier for your customers? Cresta’s guide covers 13 contact center use cases, including: 👉 Where to start: Focused, low-risk tasks like authentication and appointment scheduling. 👉 What to scale: More complex workflows and revenue-driving automation. 👉 What makes it work: Accurate data, connected systems, and reliable knowledge AI agents can use. If you’re building your AI agent strategy for next year, download the guide for practical steps toward a better customer experience. 🔗 https://lnkd.in/gXtKneUg #Sponsored #CustomerExperience #AI #ContactCenter #CX #Cresta

I had the opportunity to interview Chris Morrissey, GM of Zoom CX, at Zoomtopia - Zoom’s annual conference. Zoom’s CX product is used by thousands of customers and is only growing in size. In this interview we discuss where CX is headed, why the industry is still solving yesterday's problems, and how conversations-to-completion and the unified context layer represent a fundamentally different approach. Today CX is so much bigger than the contact center. Learn more by watching this video.

If AI is part of your CX strategy, Zoomtopia 2026 should be on your calendar. I’ll be on-site October 20th following CX Connect, with extended learning on the latest in AI and customer experience, and on how technology can turn conversations into action and better outcomes. It’s free and virtual. Register below and join me for Zoomtopia 2026. 🔗 https://lnkd.in/g5ghH97H #ZoomPartner #Ad

Today, Zoom launched a new campaign called “Zoom Got It Done,” featuring Kate McKinnon from SNL. I love how Zoom brings culture and AI together while showcasing its suite of offerings, including its customer service technology. Whatever work throws your way, Zoom gives you the tools to get it done. Learn more 👉 https://lnkd.in/gyZ-8kmS #ZoomPartner #sponsored

What can AI give a support operation handling 120,000 tickets a year? Time. At Super Dispatch, AI agents built with Botpress help support and compliance teams manage repetitive questions. Requests involving security are handed directly to people. Andrew Dell, Support Operations Architect at Super Dispatch, explains how this approach helps the company apply AI where it provides the most value—and why some employees say they couldn’t work without it. Listen to the full episode of The Modern Customer Podcast 👉 https://lnkd.in/gw2M9Dj3 This episode is sponsored by Botpress.