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🎯 Many sales teams started using ChatGPT expecting quick productivity wins. What they found instead were scattered workflows, inconsistent outputs, and rising security risks. When every rep runs their own AI experiments, quality drops and results become impossible to measure. It feels like innovation, but it often leads to chaos. BackEngine helps teams replace DIY AI with a structured, secure system that’s trained on real customer data, playbooks, and proven patterns. 👉 Read the full article on the BackEngine blog: https://lnkd.in/djWvZxrD #AIforSales #EnterpriseAI #SalesEnablement #RevenueIntelligence #BackEngineAI

📣 In competitive markets, features aren’t what people remember - the relationship is. In this episode of The Customer Obsession Podcast, Kristen Curtiss, Director of CS at Postscript, shares how authenticity became their most powerful differentiator. She and Eli Portnoy talk about what it really means to lead with empathy, why customers are wired to detect inauthenticity, and how CS teams can teach, listen, and build trust at scale. “It’s not just about loving the product. If someone leaves and tells everyone they loved working with you, that’s what brings more customers.” 📺 Watch the full episode on YouTube: https://lnkd.in/dm35z2_D 🎧 Also available on Spotify and Apple Podcasts #CustomerObsession #SaaSLeadership #CustomerSuccess #Authenticity #Postscript #GTM #CSLeadership #TheCustomerObsessionPodcast

💡 AI is changing everything. But it still can’t connect like a human. In this episode of The Customer Obsession Podcast, Dean Curtis, CEO at Ingage, joins Eli Portnoy to explore how AI is reshaping content, why empathy and storytelling still win deals, and how his team scaled revenue by 385 percent while staying obsessed with the customer. Dean shares lessons from his journey and points out that “AI can personalize your slides. But if you don’t have empathetic humans who really can read the room and understand, you’re not going to win.” 📺 Watch now on YouTube: https://lnkd.in/dfqnmnPE 🎧 Also available on Spotify and Apple Podcasts. #CustomerObsession #SalesLeadership #AIinSales #EmpathyAtScale #B2BMarketing #GTM #SaaSGrowth #TheCustomerObsessionPodcast

🎧 What if customer success started before the solution? In this episode of The Customer Obsession Podcast, Robbie Wiggins (Head of CS at Chili Piper) joins Eli Portnoy to talk about the hidden power of listening well, not just to solve problems, but to build the kind of trust that changes everything. They unpack how real customer obsession is built into the team, not the playbook, and how Chili Piper uses nonviolent communication (NVC) to train every employee, not just for internal alignment, but for customer relationships too. Robbie also shares where AI helps, and where it still can’t replace human connection: "It’s not about robotically repeating what someone said. It’s about hearing them - validating, empathizing - and then solving the problem together." 📺 Watch the full episode on YouTube: https://lnkd.in/d4rAu-sM 🎧 Also available on Spotify and Apple Podcasts #CustomerObsession #CustomerSuccess #ChiliPiper #BackEngineAI #Leadership #B2BRelationships

🧠 You built the perfect sales playbook. You trained the team, launched it at SKO, reinforced it every month. Yet when deals get tough, reps still improvise. The problem isn’t the playbook itself. It’s that it lives far from where real sales work happens. Between CRM tabs, Slack threads, and generic AI tools, your team is losing time and context that wins deals. The real fix isn’t more content or training. It’s intelligence that applies your playbook in real time. AI that knows your product, your customers, and your winning patterns. 👉 Read how leading SaaS teams are turning static playbooks into dynamic, deal-level intelligence: https://lnkd.in/dsm2jjgu #SalesEnablement #AIforSales #SalesPlaybook #RevenueGrowth #B2BSaaS #BackEngineAI

💡 Everyone wants AI. But very few are ready to build it right. In this episode of The Customer Obsession Podcast, J Daks (CEO at Hexagon IT Solutions) explains why most companies misunderstand what it takes to implement AI, and how that disconnect can lead to failed software projects and frustrated teams. But the deeper lesson is about listening. Daks shares how his global team keeps clients at the center of every decision, even when expectations are unclear or unrealistic. ✅ What most leaders get wrong about automation ✅ Why discovery is make-or-break in software ✅ How customer centricity changes across regions and cultures 🎧 Watch the full episode: https://lnkd.in/dFRq2t9G Also available on Spotify and Apple Podcasts. #CustomerObsession #AI #Automation #Leadership #BackEngineAI #GlobalTech #SoftwareDevelopment