Anam

It's about time Fin - Intercom's agent was given a face. I was demoing Anam during New York Tech Week at an Intercom event. So decided not just to give Fin a face, but have him join a Zoom call as a participant and let him take the questions himself, live. He explained what he does, and why agents need a face. It's pretty cool to watch. Think about every business that runs on live conversation - sales or support calls, onboarding, coaching, tutoring. Now their users are in a video call with an avatar that interacts with them like a colleague. And it's finally really easy to build an interactive avatar who can join Zoom calls, interact with your users and become the face of your product - you don't need to be a developer!

I added two of our avatars to a video call today. They joined as teammates, listened to the conversation, responded in real time, and had access to everything about Anam through Claude Code. Why does this matter? Think about every business that runs on live conversation - sales calls, customer onboarding, language tutoring, coaching, employee training. Right now those all need a human on the other end. That is expensive, hard to scale, and restricted by time zones. Not to mention limited by what one person can know versus an agent. An AI avatar that can join a video call changes the math. - Coaching at 3am without burning out staff - A technical expert in every sales demo - 1-on-1 onboarding for every customer And the user on the other end isn't staring at a chatbot window. They're in a video call with a face that looks at them, reacts to what they say, and speaks back naturally. A face that represents your brand. Localised to each user. True personalisation at machine scale. That's a very different experience from a chatbot or a voice agent. Our customers report that adding a face to their agents has increased engagement by 44%. We're building this at Anam. The avatar engine handles speech recognition, reasoning, voice synthesis, and face generation in real time. Recall.ai handles getting the avatar into the call. It works with Google Workspace Meet, Zoom, and Teams today. Once Claude Code had access to the Anam MCP server, it took one line and 10 seconds to have both avatars join the call.

We just shipped a small update that carries a lot of weight in making conversations with Anam avatars feel more natural. When we think about conversations that just 𝘤𝘭𝘪𝘤𝘬, it’s not one big thing. It’s a collection of small behaviors that you barely notice until they’re missing. One of those happens when someone needs a moment to think. Ask someone something they don’t know off the top of their head, and they won’t just go silent, they'll ask you to give them a second or will follow with “let me check that” while they figure it out. Those tiny responses keep you in the conversation. Now Anam avatars can do the same while they’re waiting on a tool call, knowledge base, or API - responding naturally in the moment rather than leaving a gap of silence, staring into the abyss. And you can decide what those responses sound like for your avatar. Check out the demo video, and find a link to all our latest product updates in the comments.

Our latest model, cara-4, is now available on LiveKit . meeting developers where they’re already building 🤝 For teams creating agents with LiveKit , flexibility matters. You want control over your stack, your agent logic, and the user experience you’re designing. But as agents become more conversational, the interface matters too. With cara-4, developers can bring expressive, real-time avatar experiences into the agents they’re already building. And with Director Notes, launching in beta with cara-4, that expression can be directed! Because healthcare agent should not show up like a sales coach. An angry customer needs a different presence from a warm tutor or a supportive therapist. Director Notes lets you choose a preset style like warm, supportive, angry, or distressed, or write a custom direction for how the avatar should perform. So teams developing with LiveKit can keep building on the stack they know, while giving their agents a face that feels responsive, expressive, and alive. Ema Pop, our Founding Designer, built a site where you can see this in action.

We've been working with Docket to add a face to their demand agent product And they've reported a 41% increase in engagement! You can chat with Aura, their demand agent, live on their website now. Docket's latest feature "frameless" pulls the agent our of the box in the corner and right into the webpage to work with your leads, supporting them, qualifying them and books the ones worth your teams time. Link to the full customer story in the comments, and check out their launch video below - we love it when a product gets a face :)

Companies that add a real-time AI avatar that talks back see real results.