ElevenLabs

Your customers don't always call from quiet places. ElevenAgents use real-time noise removal to help keep conversations clearer.

Voice and chat agents for patient and member support, built to follow the policies your teams already set. Define rules in plain language, confirm identity before anything is shared or changed, and escalate to a person when a request falls outside them.

Open enrollment, flu season, a billing cycle - call volume in healthcare rarely arrives evenly. Voice and chat agents answer right away when demand spikes, handle routine requests, and route complex ones to your team with context.

Patients reschedule, confirm, and ask questions by phone or chat. Agents update the systems you already run and route anything outside scope to your team. HIPAA BAA available. SOC 2 Type II and ISO 27001.

Voice agents that detect frustration or worry in a caller’s tone and respond accordingly - calmer pacing, clearer next steps, and a handoff to a person when needed.

Built so your security team has fewer questions to ask. HIPAA BAA available, Zero Retention Mode, optional redaction of personal details from transcripts and recordings, US data residency, SSO, and role-based access controls. Documentation ready for your review.