Lumera

Pensions require strong regulation. The decisions people make can have lasting consequences, and protecting savers must remain a priority. But could parts of the existing framework be preventing providers from delivering more personalised and effective support? At our recent Lumera roundtable, industry experts debated how regulation can continue to protect members while giving providers the flexibility and confidence to innovate. Explore the discussion in our latest article.

Has the pensions industry become too focused on complying with detailed rules rather than delivering better member outcomes? One expert at our recent Lumera roundtable argued that a greater emphasis on principles-based regulation, including Consumer Duty, could give providers more freedom to innovate responsibly. It's a challenging proposition for an industry where consumer protection remains essential. Our latest article explores the debate over regulatory flexibility, innovation and improving retirement outcomes. Read the discussion.

One member stops contributing to their pension. Another repeatedly uses a retirement calculator without taking further action. These behaviours could help pension providers identify when more relevant, personalised support is needed. But recognising the right moment is only part of the challenge. Providers also need to understand members' circumstances and offer clear, appropriate next steps. At our recent Lumera roundtable, industry experts explored how better use of data and technology could help turn member insights into better retirement decisions. Read their perspectives in our latest article.

Other industries have raised consumer expectations of personalisation. Amazon can anticipate what customers might want based on their previous activity. But can pension providers offer the same level of understanding? Pensions are more complex, and providers often have a limited picture of the people they're trying to support. At our recent Lumera roundtable, industry experts explored how providers can close this gap and deliver personalisation that leads to better retirement decisions. Read their insights in our latest article.

Technology can help pension providers understand members' needs and deliver more personalised support. But those capabilities depend on how well the underlying systems work together. Connecting data, core administration and member support tools is an important part of turning regulatory opportunities into meaningful improvements. At our recent Lumera roundtable, industry experts explored why technology integration and regulatory clarity must develop together to deliver better pension outcomes. Read their insights in our latest article.

Targeted support offers an opportunity to give pension savers more relevant support without requiring every interaction to become fully personalised financial advice. But introducing a new regulatory approach is one thing. Turning it into practical, compliant member journeys is another. At our recent Lumera roundtable, industry experts discussed the challenges of implementing targeted support and how it could work alongside pensions dashboards to help members make better-informed decisions. Read their perspectives in our latest article.