ICE-Tech

𝗧𝗿𝗮𝘃𝗲𝗹 𝗶𝗻𝘀𝘂𝗿𝗮𝗻𝗰𝗲 𝗵𝗮𝘀 𝗮𝗹𝘄𝗮𝘆𝘀 𝗯𝗲𝗲𝗻 𝗯𝘂𝗶𝗹𝘁 𝗼𝗻 𝘁𝗿𝘂𝘀𝘁. But in today's market, trust is becoming more than a brand attribute. It's becoming a competitive advantage. Customers increasingly judge insurers and assistance providers based on the quality of support they receive during moments of disruption, uncertainty, and stress. In his latest article, Elliott Draga explores why trust is emerging as one of the most important metrics in travel insurance and what organisations can do to strengthen it. Read the full article: https://lnkd.in/ghxxuy3B #TravelInsurance #CustomerExperience #AssistanceServices #InsuranceTechnology #TravelClaims

𝗛𝗲𝗮𝗱𝗶𝗻𝗴 𝘁𝗼 𝗜𝗧𝗜𝗖 𝗚𝗹𝗼𝗯𝗮𝗹 𝘁𝗵𝗶𝘀 𝗡𝗼𝘃𝗲𝗺𝗯𝗲𝗿? Elliott Draga, Jane Hegeler and Gyles Brooks will be in Istanbul from 1 to 5 November, and you’ll find the ICE-Tech team at Booth 41. There’s plenty to talk about this year across Travel, IPMI and Assistance. Rising medical costs, increasingly complex international cases, provider connectivity, operational efficiency and the practical role AI can play in supporting people across those processes. If any of those challenges are on your agenda, come and meet the team. Explore the ITIC Global hub and book time with the team 👉 https://lnkd.in/eih2_e5i We’ve brought together our latest Travel, IPMI and Assistance insights, customer stories and fact sheets ahead of the event, so there’s plenty to explore before Istanbul. Booth 41 | Istanbul | 1 to 5 November ITIC: International Travel & Health Insurance Conferences Team ITIC ITIJ: International Travel & Health Insurance Journal #ITICGlobal #TravelInsurance #IPMI #Assistance #InsuranceTechnology

𝗪𝗵𝗮𝘁 𝗺𝗮𝗸𝗲𝘀 𝗽𝗲𝘁 𝗶𝗻𝘀𝘂𝗿𝗮𝗻𝗰𝗲 𝘀𝘂𝗰𝗵 𝗮 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝘁 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲? 𝗖𝗹𝗮𝗶𝗺𝘀. In Episode 9 of Breaking the ICE, Mark Colonnese explains why, for him, pet insurance is fundamentally a claims business. Using the example of a book of 100,000 policies potentially generating around 70,000 to 80,000 claims a year, Mark puts the scale into perspective. And as he points out, most of us do not crash our car four times a year for the next six years... That level of activity creates a very different operational challenge, particularly as insurers grow and look at how automation can help manage increasing claims volumes. 🎧 𝗟𝗶𝘀𝘁𝗲𝗻 𝘁𝗼 𝗘𝗽𝗶𝘀𝗼𝗱𝗲 𝟵 https://lnkd.in/ekiWXHBR 🎙️ 𝗘𝘅𝗽𝗹𝗼𝗿𝗲 𝗮𝗹𝗹 𝗕𝗿𝗲𝗮𝗸𝗶𝗻𝗴 𝘁𝗵𝗲 𝗜𝗖𝗘 𝗲𝗽𝗶𝘀𝗼𝗱𝗲𝘀 https://lnkd.in/dH3JA8j6 #BreakingTheICE #PetInsurance #Claims #InsuranceTechnology

Heading to IAG Global Forum 2026? 👋 Elliott Draga and Jane Hegeler will be in Istanbul from 27 to 30 October, meeting with leaders across Travel, IPMI and Assistance. We’ll be talking about how connected insurance technology can support increasingly complex international operations, from Policy, Claims and Assistance through to AI, Digital and Analytics. If you’re attending, come and meet Elliott and Jane. We’ve also brought together our latest Travel and IPMI fact sheets, customer stories and industry insights on our dedicated event page, so you can explore more before we meet. 👉 Explore the IAG Global Forum page and book a meeting: https://lnkd.in/ew3zG8cU Connected Insurance Platform for Travel, IPMI & Assistance. Built for Global Scale. #IAGGlobalForum #TravelInsurance #IPMI #Assistance #InsuranceTechnology #InsurTech International Assistance Group

𝗪𝗵𝗲𝗿𝗲 𝘀𝗵𝗼𝘂𝗹𝗱 𝗔𝗜 𝘀𝘁𝗼𝗽 𝗶𝗻 𝗺𝗲𝗱𝗶𝗰𝗮𝗹 𝗮𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝗰𝗲? When someone needs assistance abroad, they may already be stressed, worried and dealing with an unfamiliar situation. In this clip from Breaking the ICE, Tom Bool and James Austin from Lexxika discuss why the human element remains so important as AI becomes more capable across the assistance journey. AI has huge potential to make processes more effective. But that does not mean removing people from the moments where judgement, reassurance and empathy matter most. The question is not simply what can we automate, but what should we automate? Watch the clip below. 🎧 Listen to Episode 8 https://lnkd.in/eN5fnYct 🎙️ Explore all Breaking the ICE episodes https://lnkd.in/dH3JA8j6 #BreakingTheICE #TravelInsurance #MedicalAssistance #AIinInsurance

𝗪𝗲 𝘀𝗽𝗲𝗻𝗱 𝗮 𝗹𝗼𝘁 𝗼𝗳 𝘁𝗶𝗺𝗲 𝗺𝗮𝗸𝗶𝗻𝗴 𝗽𝗲𝘁 𝗶𝗻𝘀𝘂𝗿𝗮𝗻𝗰𝗲 𝗲𝗮𝘀𝗶𝗲𝗿 𝘁𝗼 𝗯𝘂𝘆. 𝗕𝘂𝘁 𝗱𝗼 𝘄𝗲 𝘀𝗽𝗲𝗻𝗱 𝗲𝗻𝗼𝘂𝗴𝗵 𝘁𝗶𝗺𝗲 𝗺𝗮𝗸𝗶𝗻𝗴 𝘀𝘂𝗿𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝘂𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱 𝘄𝗵𝗮𝘁 𝘁𝗵𝗲𝘆’𝘃𝗲 𝗯𝗼𝘂𝗴𝗵𝘁? A policy document being sent doesn’t mean it’s been understood. And if the gap between expectation and reality only becomes clear at the point of claim, customer education has probably come too late. In his latest article, our Head of Solutions, Mark Colonnese, looks at how pet insurers can better engage and educate customers throughout the policy lifecycle, including where expectations can break down, what Consumer Duty tells us about genuine understanding, and how technology and AI can help. As Mark puts it: “A completed purchase tells you somebody bought the policy. It doesn’t tell you whether they understood it.” 👉 Read Mark’s latest article: https://lnkd.in/gUB7K2Na #PetInsurance #CustomerExperience #InsurTech #Insurance