GOCare

Join us for this insightful Fiber Broadband Association #webinar next month. Digital-First CX in Action: How LiveOak Fiber Scaled Customer Delight Featuring - Corey F., Director of IT & Customer Service with LiveOak Fiber - Kevin Mitchell, VP of Marketing & Partnerships with GOCare Whether you’re just starting your digital care journey or looking to improve results, this session delivers data-backed insights and actionable strategies to elevate your #broadband #CX. 🗓️ October 1 🕐 1 PM ET 🪧 REGISTER HERE: https://lnkd.in/e_-tNEVK

Customers aren’t against #AgenticAI. They’re against getting stuck with it. Read Mike Roddy's latest blog post: The Human-First #AI Playbook for #Broadband Customer Experience. The research: 📊 More than 90% of the 100,000+ AI-related complaints and reviews the Better Business Bureau analyzed in 2026 were negative. The main issue was being unable to reach a person. 📊 80% of consumers still prefer a human agent, even when they’re told the bot will resolve their issue (Metrigy). 📊 95% of #CX leaders now plan to keep human agents, according to Gartner. The message for broadband providers isn’t “never.” It’s “not yet.” Read more about the playbook that puts #AI behind your team, not in front of your customers: ✅ Every conversation is automatically sorted by why the customer reached out ✅ Agents get draft replies and next steps, with account and network context already pulled in ✅ Supervisors see QA and CSAT on every interaction, not a small sample Your customer still talks to a person, and that person is ready. Read the full blog post: https://lnkd.in/exYihFTD #Telecom #CustomerExperience #ISP #ElevatingBroadbandCX

You don’t have to choose between AI efficiencies and human service. With GOCare Connect, AI never replaces your agents—it amplifies them. Every customer message is automatically sorted by intent, agents get on-the-fly drafted replies and guided next steps with full account and connectivity context, and supervisors see QA and CSAT across every conversation, not just a handful. Read more in The Human-First AI Playbook for Broadband Customer Experience.

It's trendy to cut #broadband prices or give away mobile lines. Is it working? Here’s the uncomfortable truth: the race to the bottom on price is training your customers to leave you. The next “better deal” isn’t a risk—it’s inevitable. Meanwhile, the providers quietly winning aren’t cheaper. They’re easier. Easier to reach. Easier to work with. Easier to trust. Customer experience is the differentiator. If you’re still competing on price, you’re already behind. ⭐ Read the full perspective by our CEO and Co-Founder, Mike Roddy: https://lnkd.in/evg_6Qwz #ElevatingBroadbandCX #CustomerExperience #CX #Telecom #DigitalTransformation #CustomerRetention #Marketing

#Broadband providers are texting customers more than ever—but a platform that broadcasts an alert and a platform built for proactive, trusted messaging are not the same thing. On our blog, VP of Marketing Kevin Mitchell shares why broadband service providers choose GOCare for proactive customer messaging, including: → A phone number customers already recognize and trust → Built-in carrier compliance and a 90%+ opt-in rate → Messaging flexible enough to match real BSP workflows and business logic → A shared messaging layer so every system (CRM, field service, and more) sends from one trusted number → Full interactive chat, backed by real account and network data ➡️ Read the post: https://lnkd.in/gR4y7RvK #ElevatingBroadbandCX #CustomerExperience

Everyone in #broadband is cutting prices. Fewer are asking if it’s actually working. Here’s the uncomfortable truth: the race to the bottom on price is training your customers to leave you. The next “better deal” isn’t a risk—it’s inevitable. Meanwhile, the providers quietly winning aren’t cheaper. They’re easier. Easier to reach. Easier to work with. Easier to trust. Customer experience is no longer a differentiator—it’s the strategy. If you’re still competing on price, you’re already behind. ⭐ Read the full perspective by our CEO and Co-Founder, Mike Roddy: https://lnkd.in/evg_6Qwz #ElevatingBroadbandCX #CustomerExperience #CX #Telecom #ISP #DigitalTransformation #CustomerRetention #Marketing #