FWD Insurance

At the Singapore FinTech Festival, our Group Chief Technology & Operations Officer, Sandeep Pandey, shared how pioneering technologies are reshaping the insurance industry. With the scale and speed of change we're seeing today, Sandeep highlighted how critical it is to bridge the emerging skills and readiness gaps by investing in continuous learning and development. At FWD, our Technology & Operations Academy offers deep learning in data science, machine learning, and AI ethics to build future-ready capabilities. As Sandeep emphasised, no matter how the technology advances, our unwavering focus on customers ensures we deliver solutions that truly matter. Thank you to fellow panellists David Lynch and Sharon Teo, and to shin wee chuang 庄欣伟 for moderating such an insightful conversation. #FWDInsurance #Celebrateliving #1828HK

At the recent Hong Kong FinTech Week and Economist Impact events, Ryan Jonghoon Kim, our Group Chief Digital Officer, shared how FWD is moving beyond automation to deploying agentic artificial intelligence (AI) to boost efficiency and, ultimately, the customer experience. In his remarks, Ryan highlighted that: ✨Underwriting innovation and conversational AI are empowering our people and redefining how we serve customers. In Japan, we’ve achieved 30% reductions in manual underwriting processing times by leveraging agentic AI, while in Thailand our AI-powered voicebot already handles half of inbound customer calls. 🌐With FWD as a core participant of the AI Cohort programme led by the Insurance Authority, we’re driving toward a future where technology deployed alongside our people delivers simpler, faster, and better experiences for our customers. 💡This is the next evolution in the FWD AI journey which first began in 2019, followed by generative AI exploration in 2022. While it’s still early days for these emerging technologies, FWD Group remains committed to leveraging generative AI for enhanced customer experiences to deliver on our vision of changing the way people feel about insurance. #FWDInsurance #Celebrateliving #1828HK

FWD Group Holdings Limited (HK:1828) today announced strong new business growth for the nine months ended 30 September 2025. #FWDInsurance #Celebrateliving #1828HK

The HR magazine HR Excellence Awards 2025 recognised FWD Group with the silver award for leadership development and as finalists for excellence in HR innovation and artificial intelligence-powered HR solutions. The customer-led and digitally-enabled growth we’ve experienced in the 12 years since the company was founded reflects the talent of our people – and the commitment of the company and our HR teams that support them to thrive at work and in life. Our investment in developing future-ready leaders – and a culture that empowers learning at every level – are the foundations upon which we’ll achieve our vision of changing the way people feel about insurance. #FWDInsurance #Celebrateliving #1828HK

Sid Sankaran, our Group Chief Financial Officer & Group Chief Operating Officer, recently spoke at the Milken Institute Asia Summit 2025 alongside Timothy R., Nicole Schmidt and Adrian Zuercher on the shifts taking place in the global asset management sector. Moderated by Richard Ditizio, the panel explored the implications of market volatility, interest rate uncertainty, and political and regulatory pressures. #FWDInsurance #Celebrateliving #1828HK #MIGlobal