Fullview

Time for another product update 🔥 Most AI support agents can't see your customer's screen or connect to your internal tools. They're solving problems without context. Fullview AI changes that. Our agent scans your product's code and sees what users see, and pulls data from your CRM, helpdesk, billing, and internal systems. Context and speed simply elevate every customer support interaction. #customersupport #product #launch

Most companies spend millions on acquiring customers. Then they hand customer support a shoestring budget and wonder why churn is so high 🤦🏻♂️ The data tells the story: acquiring a new customer costs 5-7x more than retaining an existing one. And 67% of churn is preventable if the issue is resolved during the first interaction. Most companies are sitting on a growth channel they've been underfunding for years.

Our awesome team just shipped brand new conversational capabilities 🚀 Customer service can be messy - frustrated customers, vague requests, 3 different requests in one message.The goal of this update is to handle that reality. It identifies and breaks down multiple distinct questions within a single message and then addresses each one sequentially. When a user is vague or offers low-context, the agent doesn't guess. It uses active clarification, asking specific questions to narrow down the request. This mimics a human's judgment, ensuring the agent has the necessary information before attempting a solution. Finally, we ensure the customer journey is complete. The agent suggests immediate follow-up actions and guides the user toward a complete solution, not just fragments of one. This approach gets the user off the support channel faster and more satisfied. And of course the conversational mode is paired with the on-screen visual assistance, turning every support interaction turn into a “wait… that was awesome” moment. Try it out.

Just witnessed our AI crush Zendesk. Zendesk advertises 30% AI resolution rate as a win. I think that's the floor. Most chatbots plateau at 20-30% because they only read your help center. They don't know who the customer is, what they have access to, what they've already tried in your product. And they spit out way too much text. No human agent would help someone without knowing the context behind the problem first. Why is that acceptable from AI? Context is the unlock for higher resolution rates.

It's the end of the month and we already shipped: 🙋♂️ Smarter handoffs to humans, both live and tickets such as Zendesk and Salesforce. When your agent hits its limits or guardrails, it can now escalate directly into your helpdesk via chat or email, with full context captured automatically. Everything lands inside Zendesk, Salesforce, etc. No tool-hopping, no missing details, no asking customers to repeat themselves. Customers can request a human and continue in the same Fullview widget. Same thread. Same context. Your agents jump in with the entire story already loaded, plus session replays and cobrowsing. 🎨 Your brand, front and center. If your product and website are branded, so should your agent. Colors, logo, styling. Now, it's all yours. When customers ask for help, they want to feel like they're talking to you, not to a generic AI floating somewhere on the internet. A support experience that looks and feels like your product sets that expectation from the first message, and people engage more naturally when that trust is already there. We're already baking some next level capabilities for the agent, going beyond knowledge articles and policies, geared towards outcomes rather then responses. Stay tuned 🚀

New product updates 🚀 🤙 Customer support questions can get very messy 👀 Most customers ask complex, long and often nuanced questions with multiple potentially correct answers. But most AI support agents will just spit out the first answer they scan from your support articles. Fullview AI will act more like a human agent - asking clarification questions if there's multiple nuanced options, and breaks down long multi-question messages into natural conversational flows. And best of all, it will even visually guide you by highlighting elements on your screen. All leading to higher resolutions and less need for human intervention 🙌 #product #launch #founders