EdgeTier

Every interaction, reviewed. That's table stakes now. The harder question is whether you can actually trust what the score is telling you, and most teams can't answer that yet. Betcris closed that gap entirely, and it's changing how they catch risk, coach agents, and prove quality to their own stakeholders. Register now to join us live on September 3rd, 4pm to hear where that trust actually comes from. 🔗 https://lnkd.in/dnXmea3e/?utm_campaign=BetcrisWebinarSeptember2026(Becca)&utm_source=linkedin&utm_medium=paid&utm_id=1208640053&hsa_acc=514165119&hsa_cam=1208640053&hsa_grp=878810023&hsa_ad=1485631173&hsa_net=linkedin&hsa_ver=3

2%. That's the average QA sample size at most contact centres. What's actually happening in the other 98%? Most QA teams have no idea, and they're making coaching, compliance, and hiring calls blind to it. Betcris closed that gap entirely, and it's changing how they catch risk, coach agents, and prove quality to their own stakeholders. Join us live on September 3rd, 4pm to see what changes when nothing gets missed. 🔗 https://lnkd.in/dnXmea3e/?utm_campaign=BetcrisWebinarSeptember2026(Becca)&utm_source=linkedin&utm_medium=paid&utm_id=1208640053&hsa_acc=514165119&hsa_cam=1208640053&hsa_grp=878810023&hsa_ad=1485631163&hsa_net=linkedin&hsa_ver=3

800 conversations came in this week. 20 got reviewed. That's the entire evidence base most QA scorecards get built on, and it means your best and worst agents can look identical on paper. Betcris closed that gap entirely, and it's reshaping how they think about coaching, risk, and what "good" even means at scale. Register now to join us live on September 3rd, 4pm to hear how Betcris got there. 🔗 https://lnkd.in/dnXmea3e/?utm_campaign=BetcrisWebinarSeptember2026(Becca)&utm_source=linkedin&utm_medium=paid&utm_id=1208640053&hsa_acc=514165119&hsa_cam=1208640053&hsa_grp=878810023&hsa_ad=1485481363&hsa_net=linkedin&hsa_ver=3

100%. That's how much of your conversations actually need reviewing to know what's really happening with your agents. Most QA teams review a fraction of that and call it representative. Betcris closed that gap entirely, and it's surfacing coaching opportunities, compliance risks, and performance patterns a sample could never catch. Register now to join us live on September 3rd, 4pm to hear where AutoQA is headed next: 🔗 https://lnkd.in/dnXmea3e/?utm_campaign=BetcrisWebinarSeptember2026(Becca)&utm_source=linkedin&utm_medium=paid&utm_id=1208640053&hsa_acc=514165119&hsa_cam=1208640053&hsa_grp=878810023&hsa_ad=1485411163&hsa_net=linkedin&hsa_ver=3

A slow withdrawal, a confusing bonus, a VIP gone cold; EdgeTier connects the data across every contact and tells you exactly where to act first.

Your players will tell you everything, if you know how to listen. Ask EdgeTier what this week's conversations are saying about your business.