Customerly

We built a free tool that does what consulting firms charge €10,000 for. It takes 3 minutes to launch and it's free. Here's what a typical "AI readiness assessment" looks like: 1. Export your tickets 2. A consultant categorises them manually 3. They score complexity 4. They make a PowerPoint 5. They tell you "you should automate" 6. Invoice: €10-30K We automated the consultant. Our tool connects to your Zendesk or Intercom, analyses 6 months of conversations with AI, and gives you: → Every ticket categorised by topic and subtopic → Complexity score per category → Your automation potential (%) with a confidence breakdown → ROI in € for each topic → Draft KB articles ready to publish → A prioritised implementation plan We ran it on one account last week. 22,503 tickets. 93% automatable. Result? €148,000/year in savings they didn't know about. Why are we giving this away? Because if the numbers convince you, you'll want to implement the automation. And that's what Customerly does. But the report is yours, no strings attached. The free audit tool: 👉🏻 https://lnkd.in/d2AmmNqe Connect → analyse → get your report. 30 min. Tag someone who manages a support team, they'll want to see their numbers.

We analysed 22,503 Zendesk tickets for a company. 93% were automatable. They had no idea. Last week we ran our audit on a Zendesk account. 22,503 tickets. 6 months of data. Results in 30 minutes. Here's what we found: → The top 5 topics covered 78% of the volume → "Billing" alone was 23%, almost entirely solvable with a KB article → Average closure time: 9 minutes per ticket (many were standard questions) → Potential savings: €147,648/year The thing that struck me most? The support team was convinced they needed 2 new hires. After seeing the report, they realised they needed 3 Knowledge Base articles and an AI agent on the right topics. Same quality of service. Half the effort. The problem is never "we need more people." The problem is almost always "we don't know where we're wasting time." If you want to see the numbers for your Zendesk/Intercom, the tool is 100% free. The free audit tool: 👉🏻 https://lnkd.in/d2AmmNqe Connect → analyse → get your report. 30 min. Tag someone who manages a support team, they'll want to see their numbers.

❓ COOs how much efficiency would your team gain if half of your support load disappeared overnight This CEO’s story surprised even us With a team of 15 people They serve 600000 customers every month Before Aura Support volume was overwhelming Outsourcing cost 300000 euro Internal cost per conversation was 6 euro After Aura AI now handles 46 percent of all tickets end to end Another 46 percent start with AI Error rate is only 2 percent Their cost per ticket dropped to 0.45 euro Support time decreased Customer experience improved If you want to see how this could work for your operations ➡️ Choose a time for your demo

CX leaders are your agents showing early signs of burnout from nonstop ticket volume? You are not alone. Most SaaS support teams hit a breaking point around 2000 tickets a month. Your agents try their best. Your processes get better. Yet the queue never truly calms down. The problem is not your people. The problem is the volume. Here is what changed everything for TeamSystem 🌱 Sixty percent of support automated 🌱 Cost per ticket reduced from 6 euro to 45 cents 🌱 Ninety eight percent AI accuracy 🌱 CSAT increased 🌱 The team finally had breathing room When automation handles the repetitive work Your team can finally focus on real problem solving again. 📞 Want to see what this could look like inside your team I am happy to show you. https://lnkd.in/dwWx9HsE #customersupport #customersuccess #cxcommunity #saas

❓ COOs what would it mean for your operations if your support cost dropped from 6 euro to 0.45 Here is what one CEO shared with us They support 600000 customers They used to spend 300000 euro every year on outsourcing Their internal cost per ticket was 6 euro After switching to Aura AI fully resolves 46 percent of incoming tickets Another 46 percent start with AI and go to humans only when needed The AI error rate is 2 percent Support became faster Costs dropped by more than 90 percent And the team finally had breathing room If these numbers resonate with your world You should see how this system works ➡️ Book your walkthrough

COOs how much could your company save if almost half of your support tickets were handled by AI? One CEO shared this with us and I think many teams will relate They support more than 600k customers And they used to rely on an outsourcing team that cost 300k euro a year Then they brought in Customerly Aura AI now solves forty six percent of tickets end to end Another forty six percent start with AI and go to humans only when needed The error rate is two percent And here is the part every COO notices Their cost per ticket went from six euro to forty five cents Support became faster Cheaper And far more scalable If you want to see what this could look like for your operations Book a quick walkthrough It might be the simplest cost saving decision you make this year