CustomerGauge

Keeping customers keeps revenue. Losing them loses both. CustomerGauge turns B2B customer feedback into action—identifying at-risk accounts, uncovering what’s driving dissatisfaction, and helping teams act before revenue walks away. Alchemista used CustomerGauge to achieve 100% customer retention and recover its largest client, contributing to a 45% boost in revenue. Collect better feedback. Know where to act. Protect more revenue.

Customer feedback impacts revenue. CustomerGauge proves how much. CustomerGauge connects B2B feedback and NPS directly to account revenue—revealing how much revenue is at risk, which accounts need action, and where your happiest customers represent opportunities for growth. Turn CX from something you measure into something that impacts the bottom line. Connect feedback to revenue. Prioritize what matters. Act before it costs you.

Your happiest customers could be your next source of revenue. CustomerGauge helps B2B companies identify promoters—your happiest, most loyal customers—and turn them into a powerful source of referrals and new business. SmartBear used CustomerGauge to generate $6 million in sales referrals with a 47% close rate. Find your promoters. Activate referrals. Grow revenue.

There’s revenue hiding in your existing customers. CustomerGauge helps B2B teams identify their happiest accounts, understand what drives their loyalty, and turn those insights into opportunities for retention, expansion, and growth. Using CustomerGauge, Heineken found that its promoters spent 2.6× more than its detractors—insight that helped fuel a program now deployed across 50+ countries.

Your happiest customers could be your next source of revenue. CustomerGauge has been the backbone of referral programs across leading B2B companies—helping teams identify promoters, activate referrals, and turn customer advocacy into measurable sales. SmartBear generated $6M in sales referrals with a 47% close rate using CustomerGauge.

Know who’s ready to spend more. Know who’s at risk. CustomerGauge collects customer feedback, analyzes it to uncover at-risk accounts and upsell opportunities, then helps your teams act on what matters. And the results go beyond NPS. DHL achieved higher renewal rates, significant sales pipeline growth, and doubled its response rate to 60% with CustomerGauge. Better feedback. Smarter action. More revenue.