Console

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Every IT team struggles with creating a true accounting of their assets. Multiple spreadsheets, different tools, all accurate the day they were stood up but have slowly drifted from reality since. We built Asset Management in Console to solve that problem once and for all. Every device, app, and SaaS tool lives as a node on Console's context graph, connected to the person using it, the issues tied to it, and how much it’s worth. Delete the stale spreadsheets. Keep an accurate, unified view of every one of your assets in Console, instead.

Some of your favorite AI tools run on Fireworks AI. They build the inference layer that turns a trained model into something fast and reliable enough to ship. And when it came to their IT, they were looking for something just as fast and reliable. That’s why they turned to Console for AI-native ITSM. Now engineers can stay focused on building the infrastructure behind the next generation of AI applications, not the ticket queue.

Sometimes it's not always about resolution rates. For Dennis, Head of IT at Gamma, success is a bunch of happy employees every time they have lunch together. He's one person supporting 375+ people. He built that on Console from day one: 100+ access policies, automated access requests, device recovery playbooks running at any hour without a human in the loop. Grant Lee, Co-founder and CEO at Gamma, said it well: "It's hard to imagine, given how lean the team is, how he would have had the time to do all those things on his own." That's what happens when an IT leader delegates the day-to-day and gets room to build. Dennis is building. Full case study in the comments.

AI-native User Access Reviews are live in Console. User Access Reviews have always been a painful formality. Managers open a 500 row spreadsheet with zero context and click approve because there's no realistic alternative when everyone is already stretched thin. The vast majority of breaches trace back to access someone was never supposed to have. We rebuilt User Access Reviews around AI and full organizational context. The same place where access gets requested and provisioned in Console is now the place it gets reviewed and remediated, so every decision is a confident decision. Every review de-risks the entire org. Like Tanya says in the video: this is the way Access Reviews should be. Full writeup in the comments.

Automate 75%+ of service requests, continuously enforce access governance, and effortlessly manage asset and business data with context-aware agents.