Cobrowse

Deflection is not success if the customer still has to call back. Cobrowse AI helps virtual agents resolve issues inside the conversation by seeing the screen and guiding the customer through the fix.

Customers don’t want another help article, they want the issue fixed. Cobrowse AI lets your AI agent move beyond generic instructions and guide customers directly on screen.

You already trust Cobrowse to support your human agents. Now that same infrastructure can power your virtual agents with screen context, existing integrations, and a new layer of intelligence.

What changes when your AI can actually see the screen? It can understand where the customer is, what they’re stuck on, and what to do next. Cobrowse AI brings permission-based screen understanding to virtual agents.

AI support gets faster when it has visual context. Instead of routing customers through bots, queues, and escalations, Cobrowse AI helps resolve issues directly on screen.

Screen understanding should not come at the expense of control. Cobrowse AI is permission-based, governed, and designed with consent prompts, session controls, and data redaction.