Click4Assistance

Meet Arti the AI Agent designed to help customers get answers faster, without losing the human touch. Arti can provide instant, natural responses 24/7, using your own trusted business information to answer customer questions accurately and consistently. And when a conversation needs a person, Arti can seamlessly hand it over to a live agent, helping customers move from AI to human support without unnecessary disruption. Arti can also help your team work smarter by handling repetitive enquiries, supporting customers outside normal hours and giving staff quicker access to the information they need. Want to see what Arti can do for your business? Read the full Arti brochure to explore the features, integrations and possibilities.

When customers want a quick, simple answer, many are happy for AI to step in. In fact, 43% of UK consumers would choose AI over a human for a quick answer to a simple question, showing that the opportunity for automation is very real when it’s used in the right situations. But where else do customers welcome AI, and where do they still prefer human support? Explore the findings in AI in UK Contact Centres: The Reality and see what UK consumers and contact centre professionals really think about AI in customer service.

AI should make customer service easier, not make it harder to reach a person. Yet 78% of UK consumers are concerned that AI could make getting through to a human agent more difficult. With the right approach, an AI Agent can handle straightforward enquiries instantly, then seamlessly escalate the conversation to a human agent when extra help, judgement or reassurance is needed, without the customer having to start again. Fast answers when AI is the right choice. Human expertise when it matters most. Discover what UK consumers really think about AI in customer service, where automation works best, and why easy access to human support remains essential.

New UK research reveals that 62% of consumers would actively prefer AI in at least one customer service situation, particularly when they need a quick, simple answer. But the picture changes when conversations become more complex. Read the full AI in UK Contact Centres: The Reality report to explore what customers expect, where AI is delivering value, and where human support still matters.

🎙️ "It wasn't the ending we all dreamed of... but what a journey it's been." England's World Cup dream came to an end with a hard-fought 2-1 defeat to Argentina in the semi-final. The result means football won't be coming home this time, but this young England side has given us plenty to be proud of along the way. There's still one more game to play... England 🆚 France 🥉 Third Place Play-Off 🗓️ Saturday 🕙 10:00pm (UK) A podium finish is still up for grabs, and there are personal honours to fight for too. Could Harry Kane or Jude Bellingham finish the tournament with the Golden Boot? One last big performance could end this memorable World Cup campaign on a real high. Coni the Chatbot and Arti the AI Agent have had an incredible time following the tournament with you over the past few weeks. From score predictions and penalty shootouts to wonder goals and mascot match-ups, it's been great sharing the excitement together. Now let's finish in style... ⚽ 👇 What's your score prediction for England vs France? And one final question... 🏆 Who do you think will claim the Golden Boot - Harry Kane, Jude Bellingham, or someone else? #England #ThreeLions #WorldCup2026 #France #ThirdPlacePlayOff #Football #AI #Chatbots #AIAgents #CustomerExperience #ComeOnEngland

🎙️ "Full-time... and what a game we've witnessed!" England had to dig deep against Mexico, but after a thrilling end-to-end contest, the Three Lions held their nerve to secure a 3-2 victory. 💪 It wasn't easy, but the resilience, determination and ability to deliver when it mattered most made the difference. Now all eyes turn to the quarter-final... England 🆚 Norway 🗓️ Saturday 🕙 10:00pm (UK) Arti and Coni know a thing or two about stepping up when the pressure is on. Just like England, Arti the AI Agent and Coni the Chatbot are built to perform in the toughest situations—answering questions, supporting customers and helping businesses succeed when every interaction matters. This is the moment where legends are made... ⚽ What's your score prediction for England vs Norway? 🏆 Can England go all the way and bring football home? Let us know your predictions in the comments—we'll be back after the match to see who got it right! #England #ThreeLions #WorldCup2026 #Norway #QuarterFinal #Football #AI #Chatbots #AIAgents #CustomerExperience #ComeOnEngland