Chatbase

Hey everyone, mark your calendars. On Wednesday, June 17 at 11:00AM ET, we're going live to build a production-grade AI agent for enterprise customer support, from scratch. Your hosts: Eesa Bilal (building) and Sandra Đajic (moderating + Q&A). We'll go deep on what enterprise teams actually need: widgets, integrations, documentation, AI models, and everything holds it all together. See you there 👋

Opal helps millions of people take their focus back from their phones. And they do it with a team of just 28. For modern teams, scaling support with AI is a given. The only question is how to do it while delivering the best possible customer experience. CEO Kenneth Schlenker on choosing Chatbase: "We wanted to figure out what parts we can automate with high quality self-serve, and what parts need personal human support. Chatbase has been a great partner for us to do that." Here are three principles on how Opal uses AI: - Customer experience as the north star: when users depend on you for something critical, support has to be immediate. - Augment, don't replace: AI as the first layer, humans whenever needed. - Build trust in the AI: tell users upfront they're talking to AI and always offer a path to a person.

When someone is feeling frustrated, the last thing they want to do is type everything out. They just want to be heard. Give your customers a better experience with Chatbase Voice. Comment "voice" to get a personalized demo & 1 month free.

I miss doing these video updates for Chatbase. This is our first update in the great lock in of q4. New onboarding flow. From 1 link to an AI agent, trained on your site, with your logo, brand colors, and a custom prompt in less than a minute.

Introducing our new integration with Stripe’s customer portal. Your customers can now manage their billing and plans, all within chat.

We've been working hard on adding more analytics/insights for chats on Chatbase! We now have charts that show the topics and sentiment of all chats. So you can see what topics people are asking your chatbot about and how that changes over time. It works by running a cron job that analyzes all chats on your chatbots and determines the topics and sentiment of each one. Powered by GPT 4o-mini and JSON mode