Carpenters Group

We're proud to be supporting the I Love Claims MGA Conference on 5 November - just two weeks to go! 🎉 The conference brings together senior claims professionals from across the MGA sector for a day of insight, discussion and collaboration. Heading to the event? We'd love to say hello. Connect with Paul Challoner, Michael Dunne or Simon Smith on the day to find out more about what we're working on. #Insurance #Claims #InsuranceIndustry #ClaimsManagement

A serious injury doesn't just affect someone's health. It can impact every aspect of their life: work, finances, family relationships and independence. Our specialist Serious Injury team, led by Carol Hopwood, has spent more than 30 years supporting individuals and families through some of life's most challenging circumstances. With expertise spanning brain injuries, spinal injuries, amputations, major trauma, chronic pain conditions and fatal accident claims, we work tirelessly to secure the rehabilitation, support and compensation our clients need. What matters most to us is ensuring people have the help, support and resources they need to rebuild their lives. Learn more about our Serious & Catastrophic Injury services: https://lnkd.in/eQv6dshY #SeriousInjury #PersonalInjury #Rehabilitation #LegalServices #CatastrophicInjury #CarpentersGroup

What a joy to see our Owner/Director Donna Scully featured in Modern Insurance Magazine’s 10 Minutes With… series. In the Q&A, Donna reflects on her journey with Carpenters Group and why protecting our culture remains so important as the business continues to grow. She also talks about the importance of creating opportunities for people, both within the industry and more widely, as well as sharing her thoughts on what the future could hold for insurance. It’s a great piece that really captures what matters to Donna and the purpose that continues to drive her. 👉 Read the full Q&A: https://lnkd.in/eAcQiWyx #CarpentersGroup #InsuranceIndustry #Leadership #SocialMobility

Fraud is becoming more sophisticated. Claims are becoming more complex. At the same time, insurers are under increasing pressure to control costs while continuing to deliver fair outcomes for customers. That's where our Legal Defence team comes in. Led by Kevin Perkins, the team works closely with insurers to defend claims, investigate suspected fraud, challenge exaggerated losses and provide strategic legal support across a wide range of complex matters. The team combines technical legal knowledge with a practical understanding of the pressures facing insurers today. If you'd like to keep up to date with the latest legal developments and trends affecting the insurance industry, our Legal Defence Newsletter brings together expert insight from the people working at the heart of these issues every day. 👉 Subscribe to the newsletter here and read all previous editions: https://lnkd.in/ekPuHVXC 👉 Find out more about the team: https://lnkd.in/eC7QErkb #LegalDefence #InsuranceClaims #InsuranceIndustry #FraudPrevention #CounterFraud #ClaimsManagement #InsuranceLaw

National Customer Service Week is a chance to celebrate the colleagues who put customers at the heart of everything they do. At Carpenters Group, customer care is at the centre of our business, 24 hours a day, 7 days a week, 365 days a year. Whether supporting someone following a road traffic accident, guiding customers through what can often be a stressful and unfamiliar process, or working behind the scenes to deliver the best possible outcomes, our people go above and beyond every single day. We're proud to have colleagues who lead by example, championing our values and creating a culture where doing the right thing for our customers always comes first. We deal with more customer calls and claims than many of our competitors combined, that is only possible because our people are dedicated to delivering customer service excellence, every day. To everyone across Carpenters Group who takes that extra call, provides that extra reassurance, solves that extra problem, or takes the time to listen, thank you. You make a real difference to the lives of our customers every day. This National Customer Service Week, we're celebrating you. #NationalCustomerServiceWeek #CustomerServiceWeek #CustomerCare #CarpentersGroup #PeopleFirst #MakingADifference #CustomerExperience #NCSW2026 #TeamCarpenters

For anyone making a personal injury claim, having the right support from the outset can make a real difference. Based in Glasgow and led by Calum MacGregor, Carpenters Scotland provides specialist legal support to clients, helping them navigate the claims process with clear advice and expert guidance tailored to the Scottish legal system. In our latest article, we take a closer look at the team behind Carpenters Scotland, hearing from colleagues across the practice about what sets them apart, how they support clients through every stage of a claim, and the partnerships that continue to drive their success. 👉 Read the full article: https://lnkd.in/e3yn5PEd 👉 Find out more about our Scotland team: https://lnkd.in/eAEYXWw5 #CarpentersScotland #PersonalInjury #RoadTrafficAccidents #LegalServices #Scotland