Balto

Tort Experts brought Balto into their contact center. Heres' what they're seeing so far: ✅ Greater visibility and control of the intake process. Screen recordings and easy access to calls gave leaders a full picture of agent workflows, including time between calls and final dispositions. ✅ Stronger compliance and consistency. Checklists and prompts helped ensure every step and disclosure was covered while maintaining empathy. ✅ Better coaching and faster enablement. The coaching inbox and playlists made it simple to target skills, reinforce objection handling, and train new hires with real examples. ✅ Higher confidence in handoffs to law-firm clients. A solid QA program and on-call guidance helped agents deliver fully qualified, high-quality claimants. ✅ Smoother operations. Deep-linked recordings and an easy-to-use interface removed daily friction, supported by responsive Balto support. Watch the full case study here: https://lnkd.in/ga9CqZYQ

Did you know you could automate routine call scoring? Customers that use Balto replace random call sampling with enterprise-grade, fully-automated call scoring on 100% of calls. Balto was named a Pioneer – the top category – in CMP Research’s 2025 Prism for Automated QA/QM, outperforming 16 other contact center QA solutions. We've already scored 2,000,000 calls. How many could we score for you? Request a demo to get a 1-on-1 session with a Balto account executive to see how it works: https://lnkd.in/gkfRaDUq

Looking for AI software for your contact center? Don’t forget to ask these 3 questions: 1. Which outcomes am I committing to improve first? 2. Will this AI work in real time, in my agents’ flow, with my stack? 3. How will agents and leaders adopt, trust, and coach with it? Want to see if the #1 rated AI software for contact centers could work for your company? Click here: https://lnkd.in/g49gg5PB

Balto’s omnichannel support brings the same real-time insights, QA, and coaching workflows you love for your calls to your email, chat, and SMS. One workspace for every customer touchpoint means your agents never miss context and your supervisors never miss a coaching opportunity. With Balto, you can: - Capture and score written interactions - Apply custom QA scorecards - Use Insights, Compliance, and Coaching across all channels All in one place. All inside Balto. Talk to an account executive today to learn more: https://lnkd.in/dyx9gTWh

Collections teams that use Balto typically see: ✅ 26% More Conversions ✅ 115% Increase in Compliance ✅ 83% Faster Ramp Time ✅ 100% Automated Scorecards See why over 300 contact centers trust Balto. Get a custom product demo today: https://lnkd.in/g2eHbipN

How does Balto work? Let's break it down. With Balto you get: 1. Insights, so that you can make better business decisions. 2. Automation, so that you can automate the back-office. 3. Superagents, so that you can power human agents with AI. These 3 themes bring together 12 AI products that have helped hundreds of contact centers serve customers and make sales.