AVOXI

The 2026 State of International Voice for the Contact Center Report is here. For the third year, AVOXI and Metrigy surveyed IT, contact center and CX leaders at multinational companies to understand how global voice strategy is changing. And this year, the shift is hard to miss. AI voice has moved into production, enterprises are working to expand it across their global operations, and the infrastructure underneath it is taking on a much bigger role. The report digs into where AI voice is being deployed today, what’s slowing global expansion, how AI is changing outbound calling, which security risks enterprises are prioritizing, and how cloud adoption and provider consolidation are reshaping the voice environment. See how your voice strategy compares and what 200 enterprise leaders are planning next. Download the report: https://hubs.la/Q04ykqpj0 #AIVoice #GlobalVoice #VoiceInfrastructure #ContactCenter #CX #VoiceSoftware

Today, AVOXI released new research with Metrigy showing that 55% of enterprises already use AI voice agents, with 92% using or planning to use them within the next two years. But moving AI voice into production is only part of the story. As enterprises expand deployments across global operations, they’re navigating security and compliance requirements, data sovereignty and privacy laws, telephony infrastructure gaps and increasingly complex voice environments. The 2026 State of International Voice for the Contact Center finds: ✔️ Organizations serve customers in an average of 37 countries, but have production AI voice deployments in an average of only 17 ✔️ 61% cite security and compliance as a barrier to global AI voice expansion ✔️ 60% still rely on six or more voice providers globally, with 87% are actively consolidating providers or evaluating doing so The findings point to the growing role of global voice infrastructure, orchestration and security as enterprises take AI voice from adoption to scale. Read the announcement: https://hubs.la/Q04yjNVd0 #AVOXINews #AIVoice #GlobalVoice #VoiceInfrastructure #ContactCenter #VoiceSoftware

AI in the voice channel is no longer optional. 92% of enterprises are already measuring AI performance in their voice systems. But latency, call clarity, and routing breakdowns are holding teams back. Providers that deliver high-quality, bot-to-human optimized voice are best positioned to meet evolving CX demands. 📈 Explore how leading enterprises are tackling these challenges in our 2025 industry report.

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Coverage gaps. Quality issues. Lack of control. 71% of enterprises say their voice setup is likely to change—and nearly 40% are turning to providers that specialize in voice for better global performance. 📊 See why the shift is happening in our latest industry report.