Applied Labs

If you don’t know exactly what your customers are asking, your AI can’t resolve them. 𝗧𝗵𝗶𝘀 𝘄𝗲𝗲𝗸'𝘀 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗦𝗽𝗼𝘁𝗹𝗶𝗴𝗵𝘁 💡 𝗶𝘀 𝗼𝗻 𝗧𝗼𝗽𝗶𝗰 & 𝗜𝗻𝘁𝗲𝗻𝘁 𝗖𝗹𝘂𝘀𝘁𝗲𝗿𝗶𝗻𝗴 - know exactly what customers actually ask and how your AI handles each intent. Sure, support leaders can tell you their ticket volume… But few can tell you their top 50 customer intents and how well AI handles each one. That's the gap where AI support usually falls down. At Applied Labs, we've been continuously iterating on 𝗧𝗼𝗽𝗶𝗰 & 𝗜𝗻𝘁𝗲𝗻𝘁 𝗖𝗹𝘂𝘀𝘁𝗲𝗿𝗶𝗻𝗴 𝗮𝗻𝗱 𝗖𝗹𝗮𝘀𝘀𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻 across millions of conversations for growing, ambitious companies. In practice, we give CX and ops leaders a live map of what customers are 𝘢𝘤𝘵𝘶𝘢𝘭𝘭𝘺 asking – not just "Billing" or "Orders" but the specific intent behind each conversation, including: - Where AI is resolving well vs. struggling - Which new issues are emerging (so you can get ahead of them) - Actionable insights like "Here are the 10 intents driving the most volume that holiday week." If you're interested, the team wrote up how we think about topics & intents and why they're core to making AI support reliable. Link in comments 💬 Curious what your top intents actually look like? Get a demo through our website to get a clearer understanding of your contact drivers today.

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95%+ AI CSAT is possible. Stop settling for low-performing AI and legacy tools.

Today we’re beyond excited to launch 𝗔𝗽𝗽𝗹𝗶𝗲𝗱 𝗔𝘀𝘀𝘂𝗿𝗮𝗻𝗰𝗲, our go-live and quality guarantee for AI CX and Support. AI is transforming support - but most deployments still fail in production. Long timelines, inconsistent results, and little accountability make it hard for teams to trust AI with real customer interactions. Applied Assurance changes that. It provides a clear, reliable path to high-performing AI agents. All tried and tested from deploying high-quality, on-brand CX agents for the fasting growing brands. With Applied Assurance, teams can: • Go live in four weeks • Test in the first week • Reach 70%+ AI resolution in 90 days • Maintain >90% AI CSAT • Opt out anytime (yes, really) A dependable way to deploy AI support, with quality built in from the start 🩶 Learn more and get the assurance you’ve been looking for:

AI support has a reliability problem. Most teams start with ambitious goals, only to get stuck in long implementations, unpredictable behavior, and AI systems that never make it to production quality. The industry still treats AI like software, even though it behaves nothing like it. Over the past year, we’ve helped some of the fastest-growing companies deploy AI agents that are consistent, on-brand, and measurably high quality. Through that work, a pattern emerged: the teams that succeed follow a disciplined process with clear expectations, quality & reliability controls and hands-on support. Today, we’re formalizing our approach with Applied Assurance 🤝 Applied Assurance is our guarantee and commitment to CX and Support leaders: • Go live with an on-brand AI Agent in just 4 weeks, zero issues • Reach 70%+ AI resolution within 3 months • Maintain >90% AI CSAT throughout • And if together we don’t meet the bar, you can opt out It’s a simple idea: AI deployments should be predictable, measurable, and reliable - not a leap of faith. If you’re scaling support and want to deploy AI with confidence, you can learn more here: