Alacrity Solutions

Everyone is talking about AI and automation, but the organizations seeing the biggest impact haven't lost sight of one thing: people. In this clip, Kevin Shumate, VP of Subrogation, gets straight to the point and shares why investing in your team is just as important as investing in technology, and why the best results come when the two work together.

What should carriers expect from a claims partner? Confidence that every decision is backed by the right information, and readiness to perform the moment a claim arrives. As Lee Boyd, President of Claims Operations shares, Alacrity Intelligence is helping bring together the data, technology, and insights needed to support better decision-making, without losing sight of what matters most: delivering when our customers need us most.

Technology can help claims teams move faster, automate repetitive tasks, and improve accessibility across the entire process. But as Melissa Snyder reminds us, claims are ultimately about people. Behind every claim is someone navigating a difficult moment in their life. As technology continues to evolve, the goal isn't to replace the human element — it's to give claims professionals more time to focus on what matters most: empathy, communication, and supporting policyholders.

As Rob Beller, Senior VP of Client Services, notes, the technology isn’t the hard part – making it work inside claims operations is. In property claims, the challenge isn’t access to AI, it’s making it work to reduce cycle times, support adjusters, and keep outcomes consistent. The teams seeing results aren’t just adding tools. They’re embedding AI into workflows to drive faster, more reliable claims handling.

Scaling claims operations isn't just about adding more people. It's about making the people you already have more effective. In this clip, Blake Richardson, VP of Business Development at Alacrity, discusses how Alacrity Intelligence helps streamline quality assurance (QA) by performing an initial review of claim files before they reach QA teams. The result? Less time spent on manual review, fewer bottlenecks during surge events, and greater flexibility to scale without building entirely new teams from scratch.

A lot of carriers hear “AI” and immediately ask the same question: “Okay, but what problem are you actually solving?” And that’s the right question. Adding more technology without a clear purpose just creates more noise. As Sean Rogers, VP of Business Development, shares in this clip, the focus behind Alacrity Intelligence has never been about replacing people. It’s about identifying the stress points in the claim cycle and helping carrier partners move through them faster, more accurately, and with less friction.