ada CX

One wrong answer can quickly turn into a compliance problem, not a support problem. Green Feather runs 4 online casino brands across seven markets with one agentic AI platform that handles each country's rules and regulations. Compliance rules live in their knowledge base, scoped to the right player groups, and cases that need judgment go to their team to ensure safe gaming stays intact. Read the full story of how they built it 👇

Peak hours used to mean support queue surge. Now the AI agent handles the volume surge. Green Feather took automated resolutions to 37 point increase in five months, across four online casino brands. As CEO Arik Weiss puts it: "We're not afraid of peaks anymore." Read the full story 👇

Players don't want a link to a policy when their withdrawal is pending. They want an answer. Betsson Group connected their AI agent to their back end, so deposit and withdrawal questions get answered on the spot. It resolves player interactions, across seven markets and languages, with +37 point increase. See how Betsson Group did it 👇

Your customers’ loyalty decision doesn't happen when the flight cancels. It happens in the minutes immediately after. A stranded passenger who gets rebooked in under a minute remembers that. One who waits 90 minutes on hold, or gets routed through an AI that couldn't actually help, remembers that too. Agentic customer experience gives disrupted passengers a direct path to resolution: rebooking, compensation verification, itinerary updates completed in the moment, across 60+ languages, without waiting for a human queue to clear.

Players rarely quit at sign-up. They quit at the deposit threshold, waiting to get verified. Save your seat to see how best-in-class operators are driving new customer loyalty with AI agents, live on Nov 18th.

Payslip requested. Upload failed. New player churned. Save your seat to see how best-in-class operators are driving new customer loyalty with AI agents, live on Nov 18th.