Ace Waves

Hoi, Amsterdam! ☀️ Booth 58 at CCW Europe Summit is open! 🌊 Antanas, Jordi and Wiktoria are here today and tomorrow. Stop by for a chat about AI agents in customer service, or just for a cold drink and a few minutes away from your ticket backlog. #CCWEurope

Looking forward to Engage Customer in London next week! 🇬🇧 Ace Waves will be at booth C11 both days, and on Thursday at 11:15 our VP @Dan Richardson takes the Loyalty, Retention & Growth stage. I'll be there with Benn Woodbridge, Thomas Pellegrino and Matas Povilauskas If you're going to be there, I'd love to show you what our AI agents can do for your customer support. Or drop me a message and I'll arrange a meeting. 👋

Volgende week ben ik in... Amsterdam! 🇳🇱 Ace Waves is at CCW Europe next week - together with our CEO Antanas Baksys and Wiktoria Polonska come meet with us at booth #58. Running CS/CX for a consumer brand and keen to find out how we can help transform your CS operation with AI? Let's meet!

Next week I'm stepping on stage at the Engage Customer Summit in London. 🇬🇧 🎤 Thursday, 8 October, 11:15–11:40, Loyalty, Retention & Growth stage: Customer Service Is the Most Underrated Growth Lever in Business. I'll talk about why the era of treating customer service as a cost line is over. Every day, thousands of customers reach out to your support team on their own, and in that moment you have their full attention. The question is how you turn that attention into revenue. Outside the session, find us at the Ace Waves booth C11 on both days. Scott Q. Gulfaraz Mabs A., Benn Woodbridge, Thomas Pellegrino and Matas Povilauskas will be there with me. Grab me after the talk, on the floor, or send me a message and we'll set something up. P.S. If you're in Amsterdam instead, Antanas Baksys, Jordi Storken and Wiktoria Polonska are at CCW Europe Digital (booth #58). 🌊 🏄♂️

Next week Im heading to Amsterdam for CCW Europe.🇳🇱 You'll find me at the Ace Waves booth #58, together with Jordi and Wiktoria. If you're around, happy to catch up – coffee on the floor or a drink somewhere along the canals in the evening. 🍸 P.S. If you’re in London Dan Richardson is stepping on stage at Engage Customer to talk about why customer service is one of the most overlooked sources of growth in the business. Scott Q., Benn, Thomas and Matas will be there too - meet them at the C11 booth. 🌊

Ace Waves featured in Forbes. 🌊 Ron Schmelzer wrote how forward-deployed engineers have moved from the margins of enterprise software to the centre of the AI industry's commercial strategy, with OpenAI and Anthropic now acquiring entire deployment firms to get them. The piece looks at how Ace Waves built this into the model from day one. Our FDEs work alongside our sales team in a prospect's real environment before any contract is signed, and stay accountable for the result. Forbes also picks up the term we've been using for the real blocker to AI in customer service: 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐃𝐞𝐛𝐭. 👇 Full article in the comments.