iTSM Group

📬 Our latest newsletter is out: Creating long-term value with ServiceNow® AMS – Why the real work starts after go-live Going live with ServiceNow is a major milestone, but it is not the end of the journey. Once the implementation project is complete, organizations still need to manage changing business requirements, support users, maintain integrations, prepare for new releases and continuously improve their platform. At the same time, internal teams often need to balance operational demands with strategic initiatives. This is where Application Management Services (AMS) can make a difference. Effective AMS goes beyond technical support. It combines reliable day-to-day operations with the expertise and capacity needed to continuously evolve ServiceNow alongside the business. In this issue, we explore why the real measure of ServiceNow success starts after go-live, how organizations can balance internal ownership with external expertise, and how AMS can help turn ServiceNow from a completed implementation into a platform that continues to create long-term value. 📩 Subscribe to our newsletter and discover how to get more value from ServiceNow long after go-live: https://lnkd.in/e-8Epb9z #ServiceNow #AMS #ApplicationManagement #ITSM #ServiceManagement

📬 Our latest newsletter is out: From Excel silos to integrated processes - Rethinking information security NIS2, DORA, the EU AI Act, and other regulatory requirements are increasing the pressure on organizations to manage information security, risks, and compliance more systematically. Yet many organizations still rely on Excel files, emails, and disconnected solutions, making it difficult to see the relationships between risks, processes, systems, and responsibilities. Integrated platforms such as ServiceNow can help connect these elements, automate workflows, and create greater transparency across security, risk, and compliance processes. In this issue, we explore why digital transformation is about more than replacing spreadsheets, and how integrated processes can help organizations turn fragmented information into actionable insights. 📩 Subscribe to our newsletter and stay ahead of the evolving information security landscape: https://lnkd.in/dqnr-qfD #InformationSecurity #NIS2 #DORA #Compliance #ServiceNow

📬 Our latest newsletter is out: ServiceNow and the AI shift redefining enterprise software licensing Enterprise software is undergoing a fundamental transformation. Traditional licensing models based on users and subscriptions are increasingly giving way to AI-driven, outcome-based approaches that redefine how value is created, delivered, and measured. ServiceNow provides a clear example of this shift in action—moving toward AI-centric offerings, usage-based consumption models, and a stronger focus on measurable business outcomes rather than traditional license structures. At the same time, this evolution goes beyond product packaging. It raises important questions around AI governance, cost transparency, and how organizations manage AI at scale across the enterprise. In this issue, we explore what this shift means for enterprise leaders—and why now is the time to rethink how software, value, and AI-driven work are connected. 📩 Subscribe to our newsletter and stay ahead of the AI-driven transformation in enterprise software: https://lnkd.in/dqnr-qfD #ServiceNow #ArtificialIntelligence #EnterpriseSoftware #DigitalTransformation #Licensing

☀️ Machen Sie etwas aus Ihrem Sommer! Die ruhigeren Wochen im Sommer sind die perfekte Gelegenheit, in die eigene Weiterbildung zu investieren und mit frischem Wissen in die zweite Jahreshälfte zu starten. Deshalb bieten wir auf ausgewählte Schulungen attraktive Sommer-Rabatte: ✅ Bis zu 20 % Preisnachlass auf unsere ITIL®-, PRINCE2®- und Scrum-Schulungen Egal, ob Sie Ihre Service-Management-Kompetenzen ausbauen, Projektmanagement-Know-how vertiefen oder agile Methoden erlernen möchtest – jetzt ist der ideale Zeitpunkt dafür. Aktionsbedingungen: Der Rabatt gilt ausschließlich für VCR- und Präsenzschulungen, die zwischen dem 01.07. und 31.08.2026 stattfinden. Prüfungspreise und weitere Optionen sind von der Aktion ausgenommen. #Weiterbildung #ITIL #Projektmanagement #ITServiceManagement #Training

☀️ Jetzt Weiterbildung sichern – zum Sommerpreis Sichern Sie sich jetzt bis zu 20 % Preisnachlass auf ausgewählte ITIL®-, PRINCE2®- und Scrum-Schulungen. Nutzen Sie die Sommermonate, um Ihr Wissen auszubauen und mit neuen Impulsen in die zweite Jahreshälfte zu starten. #ITIL #PRINCE2 #Scrum #Weiterbildung #Training

⚠️ Most CMDBs lose accuracy over time Not because of the tool—but because modern IT environments change too fast for manual maintenance. That’s why automated discovery is becoming critical for reliable CMDB data. But many discovery initiatives run into problems early: ▪️hybrid complexity ▪️security restrictions ▪️unclear ownership ▪️missing governance Before scaling discovery, it helps to understand where the real gaps are. Our discovery readiness assessment helps you identify: ✔ technical blockers ✔ governance gaps ✔ operational risks ✔ automation readiness 👉 See how ready your organization is: https://lnkd.in/dBzZC_N7 #ITOM #CMDB #AutomatedDiscovery #Discovery #ITOperations