InvoiceCloud, Inc.

Cyber Monday brings plenty of real deals, but it also brings a wave of fake ones. In fact, 67% of Americans see more scam attempts during the holiday season - often disguised as holiday promos. Clear branding and trusted domains help people feel safe when they click. Take a look at our newest infographic to see how fraud trends shift this time of year: https://okt.to/E7H0qw

New research from InvoiceCloud shows how much a claims experience shapes loyalty. In our 2025 Consumer Claims Experiences Survey, 83% of consumers said they would switch carriers after a bad claims process. Speed and clear communication matter, and slow payouts continue to cause frustration for policyholders. The study points to a growing need for faster, digital disbursements. Many consumers still wait more than a week to receive claim funds, even though most expect payouts in five days or less. When people are dealing with an emergency, they want quick access to money through the channels they already use. Our team is helping carriers close that gap with real-time digital disbursements that make claims simpler and easier for policyholders. Read the full findings in our latest press release: https://okt.to/yLYdoU

📣Our 2026 State of Online Payments Report is live ! This year’s survey reached 2,000 bill payers across the country and gives a close look at how people prefer to pay, what slows them down, and where digital habits are growing. The report breaks down payment channel trends, payer preferences across age groups and income levels, common roadblocks that still hold people back, and even the most popular day of the week to pay a bill. There is also fresh data on AutoPay adoption. Grab your copy and see what is shaping the future of digital bill payment: https://okt.to/vHIPXR

Our CEO Kevin O'Brien had a blast this morning guest speaking in Peter Cohan’s management class at Babson College. Kevin enjoyed the students’ thoughtful questions and sharing his experiences leading a tech company transforming digital payments, building a high-performing executive team, and rolling out GenAI initiatives to drive innovation at InvoiceCloud. Loved seeing such curiosity from the next generation of leaders ready to make an impact! 🙌

AI isn’t just the future. It’s solving today’s billing and payments challenges for utilities and government agencies. Join Governing and InvoiceCloud on December 4 at 11AM PT / 2PM ET to see how AI reduces manual work, improves accuracy, and keeps operations secure and compliant. Hear from David Nieves, MBA, AVP, Alliances at InvoiceCloud, as he shares real examples of AI in action, with Barry Condrey from the Center for Digital Government moderating. Reserve your spot today: https://okt.to/bJgYsQ

POWER TO THE PEOPLE! 🌈 As part of our '30 Days of Giving' employee #volunteer campaign, InvoiceCloud’s CloudProud #ERG hosted a fun virtual social hour where teammates connected, laughed, and took meaningful action in support of #LGBTQIA+ rights. In under just one hour, participants contacted 38 U.S. state legislatures and submitted 85 petition signatures using resources from organizations like GLAAD, The Trevor Project, and the Human Rights Campaign. We’re encouraging all employees to keep the momentum going by continuing to reach out and take action throughout the rest of the month. We can’t wait to share our final totals at the conclusion of the campaign! #ICare