Intertek

Today, I am delighted to launch my new book, Leadership with Soul: EQ Supremacy in the Age of AI, advocating for a people-centric leadership approach to make the workplace a better place using AI responsibly. I am extremely concerned about the state of the global workforce. Gallup, the world authority on workplace science, reports that in 2025 80% of employees worldwide were not engaged. Companies are over-managed and under-led, and too many leaders remain focused on short-term performance at the expense of workforce engagement. Leadership with Soul is a proven leadership model that has created extraordinary value based on 10 principles which, applied consistently, compound their power to build the soul of an organisation, the ultimate competitive advantage for any company. All companies are racing to reinvent their businesses, investing in AI to make their customer value proposition stronger, step up operational excellence and, of course, increase productivity in the workplace. AI is also a major opportunity for leaders to reinvent themselves and unleash the full potential of their businesses. Leaders need to use AI to automate many of the lower-value tasks that consume too much of their valuable time, and free up time for the things only leaders can do. The real opportunity with AI is not simply to do more, faster. It is to use AI responsibly and give leaders back time for the things only leaders can do: communicating clearly, inspiring people, building trust, spending more time with clients, creating engagement, winning commitment, using their creativity to innovate, showing empathy to influence and collaborate, acting responsibly to do business the right way, and using their judgement to take important decisions and make the right calls. The leaders who reinvest the time they free up with AI to put people at the heart of their growth agenda and value creation playbook will be the ones that crack the engagement crisis in the workplace. I predict EQ supremacy in the age of AI, as algorithms will quickly become commoditised and leading with EQ will become a real source of competitive differentiation. It’s time to Lead with Soul. For good. #LeadershipWithSoul #Leadership #AI #EmotionalIntelligence #EQ

AI with human in the loop is the wrong approach. People-centric leadership with AI in the loop is the right answer! #LeadershipWithSoul #AI #FutureOfLeadership

Good leadership is about building consensus behind a clear direction of travel for all. #LWS #Leadership

Humility is a successful leader’s greatest strength. Be ambitious and decisive but stay curious - never forget that no one has the perfect answer to everything. #LWS #LeadershipWithSoul

The best organisations are built with the best people. Make sure every position is filled with top talent. #LWS #Leadership