Human Capital Education

We're excited to be attending NACAC NEXT week, and on Friday evening we're getting our friends, partners and colleagues out of the convention center. Want to join us at Brit's Pub for our NACAC reception? Conversation, cocktails, light appetizers, and lawn bowling on the green! RSVP REQUIRED: Friday, October 9 | 7:00–10:00 PM We're VERY close to capacity. If you'd like to join us, grab a spot before they're gone: https://lnkd.in/etkgnnx2/?utm_campaign=Boost_Post_WebsiteVisits_Sep29,2026&utm_source=linkedin&utm_medium=paid&utm_id=1216903126&hsa_acc=519914401&hsa_cam=1216903126&hsa_grp=907513686&hsa_ad=1630146326&hsa_net=linkedin&hsa_ver=3 #NACAC2026 #HigherEd #EnrollmentManagement #Admissions

As institutions consider integrating more AI inside their CRM we are finding they are further along on ambition than on data. This is a gap that shows up in predictable places: - Two departments defining "enrolled" differently. A duplicate-management standard nobody owns. - Records an agent can't resolve because the identity work was never done. None of it shows on a status report, and all of it surfaces the first time Data 360 enters the conversation. At Human Capital Education we've worked with over 60 institutions on their Salesforce journey. One constant: the ones whose investments deliver are the ones that get the data foundation right first. Join our colleagues, Amy C. Maltagliati , our Salesforce Practice Lead, and Brooke Moore, Ed.D. on September 21 at noon ET for a 45-minute session on data alignment, governance, and what AI readiness actually requires. You'll leave with a self-evaluation you can run against your own instance. https://hubs.li/Q04x0rLk0

Its been almost a week since the close of the National Association for College Admission Counseling conference. My Human Capital Education colleague, John Haller, and I came away with 3 questions (and some sassy stickers) for this 3-minute read. https://lnkd.in/ggFW_Rp2

Most criticisms of RCM don't survive contact with a well-run instance. Five of them do. Responsibility Center Management is now the dominant budget model in higher education, and it's drawn no shortage of complaints. Most are noise. A handful are real, structural, and worth taking seriously. Our principal consultant, Devon McGee, has spent years advising institutions on decentralized budget models. In this new paper he names the five criticisms that actually hold up — and how mature institutions govern around each one. If you're building the case for RCM, or defending it, it's a short and practical read. Download it here: https://lnkd.in/g-URDt5i

AI pilots are everywhere in higher education. Meaningful outcomes are harder to find. Many institutions are experimenting with AI across enrollment and student engagement, but early momentum doesn’t always translate into measurable impact. In this piece, Mickey Baines delves into why some AI initiatives stall after the pilot phase, what separates experimentation from operational value, and how institutions can better align AI efforts with strategic outcomes. Read the full article: https://lnkd.in/gwqf8Mvf

Most criticisms of RCM don't survive a well-run instance. Five do — and each one has an answer. A field guide to the flaws worth taking seriously, from the people who fix them.