Hello Patient

Hiring more people is no longer the only way to handle a growing billing line. One AI agent answers more than 20,000 billing calls a month for Georgia’s largest urgent care group and resolves about half on its own. That is a lot of repetitive work your staff may not need to touch. Book a call to see what an AI agent can take off your billing line.

While choosing the right technology matters, choosing the right technology partner matters more. I have seen good products and companies struggle because implementation, communication, and ongoing issues management were handled as secondary concerns. Purchasing the technology can be the easiest part, although I caution against not doing due diligence. The real test comes when workflows meet reality, employees begin using the system, patients interact either it, and challenges inevitably arise. That is when you will realize whether you selected a vendor or a partner. The right partner: -listens before prescribing a solution -provides string project management and clear communication -understands your organization’s goals, workflows, and people -responds when something is not working as intended -treats challenges as shared problems to solve rather than issues to deflect We have shared that kind of partnership with Hello Patient. At The ENT Center of Central Georgia, we believe technology should empower our employees, not replace the human connection that is so important in healthcare. Hello Patient has allowed us to continue with innovation in how we manage patient communication and support our team. What has impressed me most is how seamless the implementation process has been. Their project management team has been exceptional! They have been responsive, knowledgeable, and genuinely invested in our success. As with any new technology, challenges arise, but their willingness to listen, collaborate, and resolve issues quickly has made all the difference. It's refreshing to work with a technology partner who understands that successful implementation is about more than the software itself. Technology will continue to change quickly and no platform will eliminate every challenge. The right partner doesn’t promise perfection. They remain present, responsive, and committed when the real work begins. That is what turns a technology purchase into meaningful operational progress. #healthcaretechnology #technologymatters #meaningfulpartnerships #healthcareleadership

When our AI agent texts a patient a link to pay their bill, 40% pay on the spot. Most people in healthcare don’t believe that. The assumption is that billing is too sensitive for AI. Patients will want a human, get confused, and call back angrier. Piedmont Urgent Care gets 20,000+ billing calls a month. Our agent answers them, verifies the caller, pulls the bill, explains the charges and what insurance covered, and walks through payment options. By month three, almost half of those calls were resolved without a human. Escalation rules and easy pathways for patients are so important though. Disputes and anything outside the agent’s rules still go to the billing team, with the full conversation attached so nobody starts over. And the most surprising thing we learned? Most patients aren’t actively avoiding paying their bill. They just need someone to pick up and explain it. Once they get that, they pay. If you run a billing team, how many of your calls are really just “what is this charge?”

Your front desk can't answer the phone while checking a patient in. An AI agent answers every call, day or night, and books the visit.

The voice on this call is an AI agent. It answers every call to your ENT practice, day or night, and books the visit.

The voice on this call is an AI agent. It answers every call to your ENT practice, day or night, and books the visit.