Heidi

Healthcare leaders are being asked to make careful decisions about AI. Heidi’s UK Impact Report shows how capacity is being unlocked and returned in real clinical settings: 15.2M sessions processed, 4M+ hours returned to clinicians. Patient satisfaction moved from 86% to 100% with 90% of patients saying they felt more listened to. Faster documentation, reduced burnout, and better patient experience. The evidence is clear.

One trust reduced a backlog of more than 2,700 outstanding letters to fewer than 200 in four months. Clinical risk classification moved from Catastrophic to Moderate. More than an operational improvement, this is a patient safety gain.

In one UK foundation trust, documentation turnaround fell from 9 days to 2.5 minutes after clinicians used Heidi. That’s a 99% reduction. Discharge letters can move faster, care teams can access information sooner, and patients can continue their care with fewer delays.

Independent evaluation found Heidi generated £5.10 in value for every £1 spent in a UK community care setting, with projected annual savings of £313,484. For healthcare leaders working with limited capacity and growing demand, Heidi shows how trusted AI can help return time to care.

One NHS organisation reduced clinical correspondence backlogs by 99%, transforming letter turnaround times from nine days to just 2.5 minutes. The result? Faster communication, reduced administrative burden, and more timely care for patients.