HCTec

AI is transforming healthcare IT—and HCTec is leading the way. We’re utilizing: ✔️ Real-time call transcription ✔️ Agent Assist Advanced ✔️ Documentation-enhancing Insights tools ✔️ Virtual Agents ✔️ And industry-leading security powered by Microsoft & CrowdStrike …to help health systems improve speed, accuracy, and service quality at every touchpoint. AI is no longer a futuristic vision for health care—it is a practical, powerful tool available today. By automating repetitive tasks, streamlining call management, and providing real-time support, AI can significantly reduce operational inefficiencies and improve both patient and provider experiences. The real challenge is not in building these tools—it’s in recognizing their untapped potential and embracing them with the right strategy.

From EHR optimization to full-scale digital transformation, HCTec’s Professional Services team delivers the experience, flexibility, and precision healthcare IT leaders need to succeed. ✅ Epic + Oracle experts ✅ Tailored solutions, built around your goals ✅ Fast, flexible scaling to meet changing demands ✅ Proven success—100+ At-The-Elbow (ATE) Go-Lives and counting When you need a partner to support you in planning an upgrade, launching a new system, or solving workflow inefficiencies, trust the HCTec team. Learn more about our professional services: https://lnkd.in/dkpaKZXF

When a regional integrated healthcare system’s Technical Service Desk needed a major transformation to improve Service Level Agreement (SLA) performance, the organization partnered with HCTec. 🤝 Within 30 days of strategy implementation, SLAs for abandonment rate dropped below 5%, and speed to answer was less than 30 seconds. All SLAs were met, lowering the average speed to answer to 16 seconds and the abandonment rate to less than 2%.

MyChart is only powerful if your patients use it. That’s where HCTec comes in. Our highly-trained MyChart team helps patients navigate account setup, proxy access, technical issues, and more—with 24x7x365 U.S.-based support from experienced agents who understand your system and community. Learn more: https://lnkd.in/gQ4m4YUt

Healthcare IT is constantly evolving—and HCTec is leading the way. Through cutting-edge IT solutions, proactive support, and strategic consulting, we help healthcare organizations stay ahead of a rapidly changing landscape. Follow us for the latest insights on IT innovations, strategies, and technologies that are shaping the future of healthcare.

Learn five steps ambulatory groups can take to standardize technology across locations, reduce redundant systems, strengthen security, and control IT costs.