Gradient Labs

Gradient Labs is a finalist for the Money20/20 banking awards! The Banking Category celebrates the most innovative and impactful products, services, and initiatives leveraging technology, creativity, and strategic vision to solve critical challenges, enhance customer experiences, and drive meaningful change in the banking and financial services sector. Join us in Vegas on October 18th to hear the winners announced!

Every manual touchpoint in customer operations carries a cost - in headcount, handling time, and every interaction that falls through the cracks. Gradient Labs automates the full customer ops lifecycle for financial services. 98% CSAT at Yonder. 70% reduction in human handling time at Zego. Built for regulated environments from the ground up.

The best fintech ops teams aren't hiring more people to handle volume. They're automating the work that doesn't need a human in the loop. 98% CSAT. 20% reactivation rate. 70% reduction in human handling time. Gradient Labs covers the full customer ops lifecycle, with compliance built in from day one.

When call volume outpaces your team, the backlog compounds. Borrowers go unreached, complaints build, and compliance risk grows with every missed interaction. Gradient Labs puts AI agents on every call your team can't take. 30x more compliant than humans. Matching them on recovery. Built specifically for financial services.

Call volume scales with your customer base. Headcount doesn't always keep up. Gradient Labs' AI agents handle calls at scale - 30x more compliant than humans, matching them on recovery. Your team handles what actually needs a human. Everything else runs automatically.

We’ve been named the #1 most talent-dense scale up in the UK by Nova. 🚀🇬🇧 Their Talent Density Score ranks every person currently working at a company on experience, education, international background, and languages, then averages that across the whole team. What a fitting recognition as we head into our first global offsite this week. 🤗 Also, we're hiring! ✨ Check the link below.