GovWorx

Imagine a world where your team navigates every call confidently and efficiently. CommsCoach Assist transforms this vision into reality by delivering precise policy guidance exactly when needed, empowering you to focus on what truly matters, making critical decisions.

Your emergency communication center deserves tools that align with its mission-critical nature. With CommsCoach Assist, rely on proven technology to provide real-time SOP delivery and consistent training support, ensuring operational excellence at every step.

Where are your 9-1-1 center’s policies and SOPs kept? In a binder? A shared drive? A policy management system? Wherever they live, they usually aren’t helping the call taker during the call. CommsCoach ASSIST ingests those policy documents and turns them into ADAPTIVE QUESTIONING and POLICY-DRIVEN GUIDANCE.... in real time. Questions surface when they matter...but keep the call taker in control Reminders and Notifications based on the context and nature of the call. Answers are captured automatically and can be sent back to CAD #911dispatch And those same policy documents don’t stop there. They become the foundation for: • Quality assurance criteria - use the same standards for QA during and after • Training simulations - created from your policies and events #publicsafety One document. One policy. Used whenever its needed - without looking it up Read our latest blog to learn more: https://lnkd.in/gnftbwdd

If your call takers must memorize policy, your system is working against them. Policies live in PDFs, binders, and shared drives—but never where dispatchers need them: during the call. CommsCoach Assist turns local SOPs into: • Real-time reminders • Guide-card questions • Routing prompts • Automated QA criteria • Training scenarios Your policy → Your interpretation → One standard across your ECC. See how leading centers are eliminating policy burden and improving consistency.

How can one reduce cognitive load while maintaining peak performance? By integrating AI-driven solutions like CommsCoach Assist, ensure your team receives timely information tailored to the situation at handoptimizing efficiency without compromise.

Just a few days away! The APCO International AI Summit promises to the be the tech event of the year for Public Safety. We are honored to be Diamond Sponsor of the summit and don't miss our CEO, Scott MacDonald as the event kicks off Tuesday morning speaking on the future of AI in our ECC's. Learn about AI that is being deployed now and how it can transform and improve the role, the work and the careers of telecommunicators. #911dispatch #publicsafety