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Conversational banking is more than a chatbot. It's the gateway to banking experiences that are assistive, anticipatory and agentic. In The State Of Conversational Banking, 2026, Forrester explores how conversational banking is evolving, what's driving adoption, and the strategic decisions banks need to make as AI becomes more autonomous. Download your complimentary copy 👇

AI assistants are moving well beyond FAQs. Leading banks use them to guide onboarding, move money, resolve disputes, detect fraud and offer personalised financial guidance, across the entire customer lifecycle. Forrester's The State Of Conversational Banking, 2026 maps these use cases and explains why deployment pace depends on customer risk perception and implementation complexity. Download your complimentary copy 👇

Consumers are already turning to AI for banking guidance. 73% of users who asked a third-party AI assistant a banking question found it helpful, compared with 52% for bank-owned assistants. Many consumers now take their financial questions to general-purpose tools like ChatGPT, which Forrester sees as a shift in trust dynamics. Forrester's The State Of Conversational Banking, 2026 examines what this means for banks and the strategic scenarios they should prepare for. Download your complimentary copy 👇

Conversational banking is fast becoming a cornerstone of customer engagement. Three forces are driving it: rising expectations for intuitive, personalised experiences, banks' strategic priorities and rapid advances in AI. Forrester's The State Of Conversational Banking, 2026 explores adoption trends, key use cases and the innovations reshaping how customers bank and manage their finances. Download your complimentary copy 👇

Most wealth managers already sit on enough client data to know what someone might need next. But how do you turn client insights into recommendations a relationship manager will actually trust and use? Join our webinar to learn how Next Best Action AI can help relationship managers validate signals, compare opportunities, account for client preferences, and prioritize actions with confidence. 📅 8 October, 2026 | 11 AM CET Register now 👇

Your client data already contains valuable signals. The real challenge is turning those signals into recommendations advisors can trust and act on. In this webinar, we'll explore how Next Best Action AI helps relationship managers identify opportunities, prioritize actions, and deliver more personalized client interactions, while keeping advisor expertise at the center. 📅 8 October, 2026 | 11 AM CET Register now 👇