Extenteam

We’re excited to announce that Tailwind by Extenteam now integrates with Guesty, one of the leading PMS platforms in our industry. This integration gives property managers a unified, transparent, prioritized inbox - bringing together OTA channels, phone, and text communications in one place. With Tailwind’s hospitality-trained agents, powered by our proprietary AI, every guest query is handled accurately and quickly, while seamlessly coordinating with on-ground teams to resolve guest issues in real time. The result? 💰40+ hours saved on guest communication each month 📩No missed booking enquiries 🚀A consistently elevated guest experience This partnership reflects Extenteam’s mission: helping vacation rental operators scale efficiently while keeping guest satisfaction and operational metrics at the core. Book a demo to see it in action, live: https://hubs.li/Q03Hp4QK0 #TailwindbyExtenteam #VacationRentals #ShortTermRentals #STR #VacationRentalOps

Extenteam is heading to CasaCon 2025! Casago franchisees tell us that this year is pivotal for operations. At CasaCon, we’re looking forward to showing you how we can help you scale, with two powerful solutions: Tailwind: AI + Human smart, hybrid solution for guest messaging and booking enquiry conversion. Skift Award winner 🏆 SmartRecruit: AI-powered staffing with hospitality-trained remote talent 📍 See you in Guadalajara! 👉 Not attending? Book a quick demo: https://hubs.li/Q03K2s9p0

When your field team is also your phone team, something always gives. That was the reality for iTrip Aspen Snowmass, a small crew managing luxury vacation rentals in one of Colorado's most demanding markets. Mid-turnover, the phone would ring. Mid-call, a maintenance issue would surface. In our new customer story, Reservation Manager Kea Pakele shares how a dedicated Extenteam pod took over guest communication and helped the field team get back to the field. The results: ⭐ Faster response times and stronger guest reviews 🛠️ Field staff focused on properties, not phones 🙌 Extenteam getting named by guests in reviews Read the full story 👉 https://lnkd.in/eA_4A3js #VacationRentals #PropertyManagement #GuestExperience

The STR industry doesn't have a tooling problem. It has an orchestration problem. That's the argument our Founder, Ari C Eryorulmaz makes in his latest piece for The Host Report. Most operators try to fix the guest journey by stacking another tool on top of the last one. But guests don't see the stack. They feel it, in every repeated verification, mismatched instruction, and delayed response. The journey doesn't break inside any single tool. It breaks in the handoffs. Ari's take: the next era of operations won't be won by whoever automates the most, but by whoever coordinates the best. Check out the full article here: https://lnkd.in/dMtKKCvQ #STRTech #ShortTermRentals #TheHostReport

The STR gold rush is over. The era of operational excellence is here. AirDNA's latest investor survey confirms what top operators already know: the property managers winning in 2026 aren't just the ones with capital, they're the ones with the RIGHT systems in place. We unpacked what this means for your business (and how to stay ahead of it) in our latest blog post. Read it here ➡️ https://hubs.li/Q046xxPV0 #STR #ShortTermRental #VacationRental #PropertyManagement #AirBnb

Too AI or too human? In hospitality, the answer is not choosing sides. It is finding the right balance. Go too far with automation, and guest experiences start to feel cold and transactional. Lean too heavily on humans, and teams burn out trying to keep up with 24/7 demands. The operators winning in 2026 are blending both, using AI to handle the repetitive while humans deliver the empathy, creativity, and connection guests remember. The future of hospitality is not AI versus humans. It is AI plus humans. Read our latest blog to learn how leading operators are getting it right: https://lnkd.in/eaJjwT5W #Hospitality #AI #GuestExperience #ShortTermRentals #PropTech #HospitalityTech