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In many car dealerships, ensuring constant availability is far from easy. Customers call outside business hours, consultants are in meetings they can’t interrupt, and phone lines often get overloaded. Yet every unanswered call can represent a missed commercial opportunity — especially when dealing with potential buyers who expect immediate support. To address this challenge, a voice-based AI assistant was introduced to automatically manage overflow calls and maintain service continuity. Leveraging natural language understanding, the AI interacts with customers in real time, identifies the purpose of the call, and collects structured information such as the type of request, level of urgency, and preferred contact method. Once the data is captured, the system routes the information instantly to the relevant department, enabling teams to respond faster and based on clear, data-driven priorities. This eliminates bottlenecks in the communication flow and allows staff to stay focused on high-value tasks without compromising customer accessibility. The observed benefits include: - Higher overall phone availability, even during peak hours or off-hours - Reduced average handling time, thanks to structured information provided upfront - More efficient prioritization and follow-up, driven by actionable data - Lower operational load on staff, without expanding internal resources - A smoother customer experience, with fewer delays and no more missed calls In essence, the introduction of AI created a more scalable and resilient service model — improving response times, customer satisfaction, and internal efficiency without altering existing workflows. For more information, get in touch → [email protected] This case study was developed by Susi&James. #EverienceItaly #WELCOMETOTHESYMBIOTICWORLD #ConversationalAI #Automation #Dealership #CaseStudy #DigitalTransformation

Offshoring is often seen as the most economical choice, but cost doesn’t always reflect value. Distance, time-zone gaps and fragmented communication can slow teams down and increase hidden operational expenses. Near-shoring with Everience Italy delivers more: closer collaboration, faster response times, and service quality that stays aligned with your business. And often, at a more competitive total cost than long-distance support models. Proximity isn’t just a benefit, it’s a performance driver. #EverienceItaly #Nearshoring #ServiceDesk #ITSupport #CustomerSupport #DigitalOperations #BusinessContinuity #WelcomeToASymbioticWorld #WELCOMETOASYMBIOTICWORLD

How many times does customer onboarding become complicated simply because every department follows a different method? When teams work in silos, information gets lost, steps are duplicated, and what should be a smooth welcome turns into an unnecessary obstacle course. With a shared and automated process, information flows naturally across teams, tasks are assigned at the right moment, and every handoff becomes clear and predictable. The result? Faster activation, fewer internal frictions, and a customer experience that feels consistent from day one. A coordinated process isn’t just more efficient — it sets the foundation for long-term trust and better collaboration across your entire organization. For more information, get in touch → [email protected] #WELCOMETOTHESYMBIOTICWORLD #EverienceItaly #SymbioticEra #SymbioticByDesign #DigitalTransformation #Workplace #HumanAI #CustomerExperience