Conversation Design Institute (CDI)

Today, we open CDI’s Agentic Experience Design course. Organizations spent the last decade designing chatbots that waited for commands. That era is ending. The agents replacing them make decisions and take actions on their own, and most teams are not ready for what that means. Agentic Experience Design (AXD) is the methodology CDI built for this shift: 60 lessons, 6 modules, and the CDI Method, grounded in real deployments across healthcare, financial services, insurance, and telecom. Trust compounds slowly but it collapses suddenly. AXD is how you keep it from collapsing. Start the course here: https://lnkd.in/e3ShMt26/?utm_campaign=Boost_Post_WebsiteVisits_Sep30,2026&utm_source=linkedin&utm_medium=paid&utm_id=1215333464&hsa_acc=509462073&hsa_cam=1215333464&hsa_grp=900778314&hsa_ad=1578917474&hsa_net=linkedin&hsa_ver=3

Lloyds Banking Group is designing agentic AI for retail banking. Lorraine Burrell is at Beyond Boundaries Barcelona to share how — and what they're learning. No vendor pitches, real enterprise use cases. #BBB26 #ConversationalAI #AgenticAI

As AI-powered experiences become the norm, what becomes the new differentiator in conversational servicing? Taylor Merriam, Conversation Design Lead at Capital One, is at Beyond Boundaries Barcelona to share where the industry is heading. Seats are limited. #BBB26 #ConversationalAI #ConversationDesign

bol handles 5.5 million chat conversations a year. Mark van der Heijden is at Beyond Boundaries Barcelona to share the reality of moving from NLP chatbots to LLMs at that scale. Seats are limited. #BBB26 #ConversationalAI #LLM

As you move beyond your first agent in an enterprise, composability becomes critical. I’ll be diving into how we’re thinking about this at Rasa - and how we’re building a platform that helps teams iterate faster while staying firmly in control in production. Seats are limited. #BBB26 #ConversationalAI #VoiceAI

What makes a conversational AI actually "conversationable"? Professor Elizabeth Stokoe from LSE has spent decades studying how talk works. At Beyond Boundaries Barcelona she's bringing that lens to AI. Seats are limited. #BBB26 #ConversationalAI #ConversationAnalysis