Comcast

My journey started as a Graduate Engineer, then evolved through Service Operations Lead, Major incident manager and Service Delivery roles, handling command center operations, enterprise voice, WAN and mobility services. Each role taught me that reliability isn't just about fixing problems; it's about building systems that prevent them. Those early years managing major incidents shaped my leadership philosophy. Handling Service Delivery and Vendor Operations across UK and India, I learned that the best reliability engineers think globally but act locally. Every outage, every escalation, every emergency call was preparing me for something bigger. I have been with Comcast for 7 years and truly it has been an amazing journey with balanced benefits. This culture here puts the power to change people's lives in our hands. When you're trusted to innovate and lead globally, extraordinary engineering becomes possible. Today, as the Executive Director of Reliability Engineering at Comcast India Engineering Center, I’m engaged in various initiatives I’m truly passionate about, particularly in the area of reliability intelligence. Our teams are developing a cutting-edge Agentic AI platform to support service management and automation for step function improvement in enhancing Reliability. It's about empowering operations teams with responsible, transparent and inclusive AI that enhances human decision-making vs just trying to remove or automate tasks. Innovation isn't just a goal. It's a mindset that defines how we work, grow and lead. Within our Global Reliability team, as leaders we always encourage exploring new technologies, experiment without fear of failure, celebrate and recognize innovation. Our regular Lab Weeks provide a dedicated space for employees to explore ideas, build Proof of Concepts and challenge the status quo. Ready to build technology that changes lives? Explore how you can grow your career with us https://lnkd.in/g9svSkRT

My journey in cybersecurity began with a simple belief: Every control we design, every risk we assess, shapes how securely people can live their digital lives. From my early days as an Associate helping clients achieve compliance, through roles at different companies, I've learned that cybersecurity isn't just about technology; it's about enabling trust. Those foundational years performing business process walkthroughs, identifying key information technology general controls, and conducting risk analysis taught me to see beyond the technical layers. Serving as team lead for engagement planning and delivery of IT systems testing, I discovered that the most effective security comes from understanding business processes first, then building resilient controls around them. Today, as Director of Cybersecurity in our Governance, Risk and Compliance (GRC) team, I'm excited by how Comcast India Engineering Centre (CIEC) fosters a culture of continuous innovation. We're not just implementing controls; we're empowered to experiment with emerging solutions, from AI and automation to new frameworks that drive transformation across cybersecurity. Here, we're trusted with end-to-end accountability for our work. What makes our work powerful is CIEC's "One Team" culture. Our teams seamlessly integrate with counterparts in our global locations. Through daily stand-ups, sprint planning, and retrospectives that include global participants, we foster transparency and shared ownership. At the heart of this culture is Comcast's commitment to impact and inclusion, reflected in leadership behaviours and team dynamics that promote safety and respect for all. We're encouraged to bring our authenticity to work, which strengthens trust and collaboration. Ready to shape the future of cybersecurity? Explore opportunities where innovation meets impact: https://lnkd.in/g2zQwg3P

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