Coherent Healthcare

We’ve done a bad job explaining Coherent Engage, we hear that criticism a lot. So here’s Jared Aron explaining what it actually does: Most healthcare providers still communicate with patients as if every patient is on the same journey. They aren’t. 🤔 One patient has just enquired and needs help booking. 🤔 Another has had a consultation but still has questions. 🤔 Another cancelled two weeks ago and never rebooked. 🤔 Another hasn’t been seen for six months. 🤔 Another simply needs a check-in at the right moment. But most clinic communication still looks the same: 🗃️ Appointment reminders. 🗃️ Generic recall emails. 🗃️ Mass marketing. 🗃️ Automated notifications. Useful, yes. ❌ But that is not patient engagement. ✅ Coherent Engage is built to give healthcare providers one-to-one patient engagement at scale. It helps clinics understand where each patient is in their journey, identify who needs attention, and then manage the outreach, responses and booking activity that follows. Not one campaign for 10,000 patients. 👉 10,000 individual journeys, supported differently depending on what is actually happening. 🪽 AI helps handle the volume: monitoring, prioritising, timing and orchestrating engagement. 👩🏻💼 Expert patient coordinators supervise the interactions and step in when judgement, nuance or a human conversation is needed. So Coherent Engage can sit across the patient journey: → New enquiries → Consultation follow-up → Cancellations and DNAs → Recall and reactivation → Ongoing patient support The idea is simple: ✔️ The right patient. ✔️ The right moment. ✔️ The right channels ✔️ The right message. 💪 And someone actually owning what happens next.

Patients who hadn't been through the door in four years are walking back into NHRC. Dr. Geoff Gamble, DC, Dip.Ac. is a chiropractor and co-founder of Niagara Health & Rehab Centre, a multidisciplinary clinic in St. Catharines, Ontario, with physio, chiropractic, massage, naturopathy and osteopathy under one roof. NHRC is Coherent's first Canadian partner, and Geoff started recall with Coherent Engage in the coldest part of his patient list: people who hadn't been seen in more than a year. They went slowly on purpose, with SOPs first and volume second. In Geoff's words: "Let's slowly bring this in and make sure that SOPs are in line before we start going into the hotter part of the patient base." The first people back were patients the team had written off. One hadn't been in since 2019. When they moved on to the six-month-plus group, the number of patients coming back each week roughly doubled. Geoff's version: "Y is, like, two times X." A patient who hasn't been in for a year hasn't necessarily gone anywhere else. From episode #39 of The Business of a Clinic. Full episode in the comments.

Most clinics can tell you how many enquiries came in last month, and how many appointments were booked. Ask what happened in between and the answer goes quiet. Who replied? Who meant to rebook? Who drifted off after the consultation? That middle stretch is where patient relationships are won or lost, and for most clinics it is a black box. Another tool usually means another login and another bill, and the box stays dark. 💞 Coherent Engage is built for that middle. Your clinic picks the programmes it needs, from New Enquiry Response to Patient Recall. When a patient replies, Coherent AI drafts the response and a patient coordinator sends it. Every agreed patient moment has a next step and an owner. No more black box.

Your practice management software shows you the gaps. It doesn't follow up on them. EMRs, EHRs and PMS tools were designed for clinic efficiency: the diary, the clinical note, the patient record. Patient engagement came second. So the gaps sit there on screen: the missed appointment, the recall that's due, the cancellation that never got rebooked. Closing them takes far more than a few texts and emails. It means knowing when to reach out, how and where, and having the capacity to answer when the replies all arrive at once. Our co-founder and CEO Jared Aron explains where Coherent Engage sits: the missing middle between the patient record and the patient relationship. It looks at the data already in your EMR, EHR and PMS, surfaces the right moment to reach out to each patient, and brings them back into a conversation with your team. Each programme reports back on who was reached, who replied, who booked, and who left a little concerned. Patient relationship management, at scale.

A booking is a number. The patient journey tells you more. Coherent Engage connects the programme conversation with the booking record and what happened next, helping your clinic review the context behind an outcome. The animation shows an illustrative journey from recall message to attended visit. Book a demo to explore Engage’s reporting and how booking attribution is assessed.

Nine months since the last visit. No follow-up on the record. ⏳ That does not tell you the patient has finished with the clinic. It tells you no one has reopened the conversation. Coherent Engage can run agreed recall for eligible patients, with coordinators there to handle the reply and clinic staff brought in when judgement is needed. Your clinic sets the contact rules. Give quiet patients a way back. Book a demo to see Coherent Engage in action.