CMSWire

You did the work. You delivered the results. Now put it in front of the people who understand what it took. The 2027 CMSWire IMPACT Awards are recognising the people, teams and companies delivering meaningful impact across customer experience, digital experience and customer service. From breakthrough customer journeys to smarter uses of AI, this is your opportunity to showcase the work that’s moving the industry forward. 🏆 Think your work deserves recognition? Applications close November 20. Apply now: https://lnkd.in/g2_M6sh5

Applications are OPEN. 🎉 Suzie Dieth. Talkdesk. RingCentral. Quadient. They’ve all had their IMPACT Awards moment. So...who’s next? 👀 YOU??? The 2027 CMSWire IMPACT Awards are officially accepting applications for the people, teams and technology companies doing standout work across customer experience, digital experience and customer service. And if you already know you’ve got a story worth submitting, there’s a good reason not to wait: 🏆 Applications close Nov. 20. Think you belong in next year’s winner reel? Prove us right 👇

Webinars aren’t just another content tactic — they’re one of the most powerful ways to build trust, engage B2B buyers and drive real ROI. But only if you do them right. Download The Art & Science of Impactful B2B Webinars — a marketer’s playbook filled with proven strategies to: ✅ Create experiences that captivate and connect ✅ Turn attendees into qualified leads ✅ Generate measurable business impact Transform your next webinar from a broadcast into a conversion engine. Download now.

Enterprise CX decisions don’t happen in isolation. They’re shaped by trusted industry insight. Discover the audience behind CMSWire.

Stop optimizing for MQLs. Stop treating marketing like a gumball machine. It’s time for a new era of B2B — one defined by trust, brand strength and human connection. In this compelling interview, Jon Miller (co-founder of Marketo & Engagio) uncovers: ● The myths behind lead volume obsession and why it’s failing you ● How AI will push generic tactics into extinction ● What truly works: original content, emotional resonance, and buying-group strategies ● The shift from short-term metrics to long-term brand ROI If you believe marketing should be more human, more strategic, more future-proof — this is your wake-up call.

Agentic AI is everywhere in 2026. Keynotes, webinars, LinkedIn posts, vendor pitches. But once the buzzwords start flying, who's explaining what it actually means? CMSWire covers the trends shaping customer experience, digital experience and AI, without the hype. Subscribe for analysis that helps you separate signal from noise.