Chapter

Support customers in their own language, even when your team is offline? See why Optics11 chose Chapter: https://lnkd.in/gsFS5BAW 👀 In the video, Jamie Bryson, Head of Product, explains why even experienced engineers still need support with its fibre optic sensing systems. Manuals and how-to guides were already available. Yet questions kept reaching the same specialists who were also busy supporting customer deployments. Optics11 is bringing that product knowledge into Chapter, starting with its applications team. The next step is giving customers access to answers in their own language, without waiting for European working hours. The aim: less waiting for customers and more time for specialists to focus on deployments and complex cases. 💪

Support more HVAC customers with the same team? See how Inventum Technologies does it: https://lnkd.in/gYNxm4Yr 👀 In the video, Elwin Roetman, Sales Director at Inventum, explains how his team uses Chapter to answer technical questions from their own product documentation. Knowledge that once sat with a few specialists is now accessible to the whole team. That means better customer support, more time for complex cases and expertise that stays within the organisation. And when an answer is missing? The team can spot the gap and add the knowledge for next time.

Meer warmtepomp klanten helpen met hetzelfde team? Bekijk hoe Inventum Technologies dit aanpakt: https://lnkd.in/gGEqNdpY 👀 Met Chapter vinden service en support teams antwoorden in de eigen product documentatie. Zo blijven technische vragen minder vaak bij dezelfde specialisten liggen en houden zij tijd over voor complexe cases. In de video vertelt Elwin Roetman, Sales Director bij Inventum, wat dit betekent voor hun klantenservice en het behouden van kennis binnen de organisatie. Wil je dat jouw service en sales team technische vragen sneller beantwoordt? Probeer Chapter zelf via onze website of vraag ons hoe je dit voor jouw team effectief inzet.

Happy #HeatPumpDay y'all 🎉 Electrifying our heating and cooling is super important for the energy transition and our energy independence. Did you know that European Heat Pump Association reported that heat pump sales grew 13% last year across the EU? ⚡ But there is still plenty of work to be done. Heat pumps could bring cleaner heating to tens of millions more homes across the EU. That's why our team and I are raising the awareness of this amazing tech, and celebrating the technicians and manufacturers making it work. Follow the link in my profile to the Chapter blog for a special celebratory offer if you're a heat pump manufacturer. 🎁 #HeatPumps #HeatingAndCooling #HVAC #energytransition

Back from Chillventa in Nürnberg. 💡 My main takeaway for HVAC OEMs: don’t just ask what AI can do, ask how you can control it. Whether you buy or build with AI, business owners need a clear grip on what they ask AI to do, how they steer it, and what they leave to people. “Control” sounds abstract. Until you have to decide whether an AI agent is good enough to put in front of the installers or customers who rely on your support. For the end-user group of installers, I’d start by defining what a useful result looks like and how it can improve your business results. Which inputs should the agent use, which sources should they come from, and where does someone need to instruct the agent with a detailed skill before it executes? As if you’re hiring a new colleague and onboarding them in their new job. 🤝 The practical test isn’t whether AI can produce something impressive. It’s whether you can steer it towards something you can actually use, without spending the time saved on checking and rewriting. That’s my lens on our recently launched Chapter Skills: less fascination with the answer, more attention to the instructions. So I will definitely be posting more about the power of Chapter Skills in the coming weeks. I will show you how you can use Sector Specific Skills we pre-built for you and how you can create your own Skills in the platform. This makes Chapter an easy-to-use building block for automating your workflows to increase customer satisfaction and operational efficiency. 🛠️ 💪

Next stop: Chillventa in Nuremberg. Every exhibitor gets 1,000 free credits on any Chapter plan. Link in the comments. 🎁 A fault to diagnose, a product question to answer, a technical calculation to prepare a quote. For technicians, service teams and sales teams, the next step often starts with finding the right information. Chapter helps you find answers in your product documentation, with sources you can check. Less searching through manuals, more time to put that knowledge to work. 🤝Rutger Laman Trip’s agenda today and tomorrow: technical questions and bratwurst. Ideally in that order, but he’s flexible. 🌭 On our list to visit: FrigoBlock Soğutma Sistemleri San. Tic. A.Ş. Frigor Box International S.r.l. Viessmann Clean & Cold Solutions Advansor MB Frigo Grupa thermofin GmbH SCM Frigo S.p.A. ENERBLUE S.R.L. COSMOGAS SRL Klimor Poland Rhoss TMS Industrial Refrigeration Inc. Buderus Deutschland Hitema international ThermoKey Frascold S.p.A. Invertek Drives LAE ELECTRONIC S.p.A. Rosenberg Ventilatoren GmbH Olimpia Splendid S.p.A. Woods Air Movement Aspen Pumps Group Exhibiting? Leave your booth number below. We’ll let Rutger know where to find you.