Business Travel News

How would you characterize the ROI of AI investments in your travel program? Across the industry ROI remains elusive and unevenly measured. Only about 21 percent of travel programs formally measure AI ROI, with many citing it as "too soon" to do so, even as those who do measure it overwhelmingly report positive returns. Business Travel News' latest report surveyed travel buyers about the ways they are using the technology today, where they see the most value in it, and whether the AI use cases they've explored justify the investment.

How deeply integrated is AI throughout your travel program? Business Travel News' latest research reveals that travel isn't behind in AI deployment, and mirrors enterprise maturity. Corporate travel adoption closely tracks broader enterprise trends, where fewer than 10 percent of organizations have scaled AI across functions. The next phase is integration, not experimentation. Leading programs are now moving toward connecting travel, expense and payment data into unified workflows, signaling a shift from isolated tools to enterprise-wide orchestration. Want to see how your travel program compares? Explore the key trends and targets in business travel.

How advanced is your organization's adoption of AI in travel management? Most programs remain in testing mode. More than half of AI users, and 38 percent overall, are still exploring or piloting use cases rather than scaling deployment. The next phase is integration, not experimentation. Leading programs are moving toward connecting travel, expense and payment data into unified workflows, signaling a shift from isolated tools to enterprise-wide orchestration.

Does your organization have formal policies governing AI use in travel? Policy and governance are emerging but not universal. Just 29 percent of organizations have formal AI policies for travel, though adoption rises significantly with program size. Business Travel News' AI & Managed Travel Report surveyed travel buyers about the ways they are using the technology today, where they see the most value in it, and whether the AI use cases they've explored justify the investment. BTN supplemented the survey with buyer, supplier and tech-expert interviews to provide context for managed travel’s AI maturity.

AI adoption is widespread, but shallow. About three-quarters of organizations are using AI in travel in some form, but fewer than 10 percent have embedded it into multiple workflows or strategic decision-making. Most programs remain in testing mode. More than half of AI users, and 38 percent overall, are still exploring or piloting use cases rather than scaling deployment.

Corporate travel is evolving fast. See how BCD’s Open by Design philosophy gives travel buyers greater flexibility, integrations and choice.