Bounce Insights

Incredibly proud of this one 👇 eBay's Recommerce Report 2026, built using research from Bounce Insights, went live last week and is now in 70+ pieces of global media coverage across the US, UK, Germany, Italy, Poland, Spain and Austria, including an exclusive in USA Today. “As this report shows, more people are continuing to embrace recommerce for the value, selection, and economic opportunity it creates.” Jamie Iannone, eBay’s President & CEO. Huge congratulations to Carsen Rodgers and Claire Vidal for all of the incredible work behind the report and to the Bounce team for delivering the insights ❤️ We spoke to 10,500+ global consumers and 1,700+ eBay sellers to understand the role of recommerce and for the first time, the insights showed a meaningful shift. What was previously an occasional or discretionary way to shop is becoming an ingrained part of everyday purchasing decisions and budget management. It’s rare to be able to share the work we do with our incredible clients like eBay, so this one feels particularly special. Link to the Report: https://lnkd.in/e5kYJvSM

That’s a wrap on an unbelievable week in Colorado for TMRE! Thank you to everyone who came to our session and booth - it’s safe to say I’m fairly shattered and just a little bit tired of talking about Bounce Insights 🫠 Life was made a lot easier by sharing the stage with Spencer Baldwin from Magnite to discuss our Insights Operating System that helps teams who are expected to do a lot with a little. That’s my final speaking session for 2026, and I’m very excited for some desk time as we throw ourselves into what is always the busiest three months of the year 🚀

Naturally, we focus a lot of our attention at Bounce Insights on product feedback, but there’s no better feeling than receiving this type of email. That feeling is extra special coming from our US-based clients. That’s because I relocated to the US last year to drive our expansion efforts there and build the team, something many European based businesses fail at doing. One of those hires was Grace Poulos, an absolute rockstar who we hired off the back of a strong referral and the below feedback is something we hear every week from the clients she supports. An expert in juggling multiple projects at once, she “handled all of it beautifully” and was "truly a blessing”. Our researchers are just as important as the technology we’ve built over the last seven years, they unlock incredible value for our clients and do things AI simply cannot. Research is a strangely emotional business, and we have some of the highest EQ employees in our team ❤️ We’re also hiring ✌️

Last week was one of the most enjoyable in my entire time building Bounce Insights 🇮🇪👇 We flew every team from around the world into Ireland for our annual company retreat to celebrate the best year we've ever had and to align on where we want to go. We also got to go deep on what we believe makes a great company and our promise to everyone who decides to join us on this journey. A mix of wood-fired cabins, kayaking on the lake, trail runs, saunas, hot tubs, an overly competitive Bounce championships, plenty of pints and a lot of laughs. Three days of celebration and relaxation for a group that has achieved so much in such a short space of time, before we go into what is always the busiest four months of the year to close out 2026 🚀 For Rónán, Josh, Brandon & I, it's rare we get to stop and take it all in. Feeling as motivated as we did on day one - thank you to every person who's helped us get here, our gratitude is at an all time high. P.S. A special shout-out to the whole team at CABÜ; they were genuinely incredible and made the whole experience unforgettable for us ❤️

My tenth and final time this year getting on stage around the world with our incredible clients preaching the good word of Bounce Insights 🌎 This time, it's in Denver from 5-7 October for TMRE with the exceptional Spencer Baldwin of Magnite, the world's largest independent sell-side advertising platform 🚀 The role of the researcher has changed, and traditional agencies and tools have not kept pace. We're going to speak about the solution we've co-created: the Insights Operating System that delivers speed and scale without compromising on cost or expertise 🤝 If you're in Colorado next week, I'll be there with the usual suspects - Josh, Liz & John - and we'd love to grab a coffee / beer 🇺🇸

As Morgan Housel wrote in his book, Same as Ever, “we are very good at predicting the future, except for the surprises - which tend to be all that matter.” The insights industry has always struggled with these surprises, not because people didn’t embrace change, but because the change-makers don't really understand the problems insight leaders face. The result is imperfect solutions, a war on efficiency and a desperation to prove the value of insights. This Thursday, I have the pleasure of speaking at Greenbook's IIEX AI virtual event where I’m going to try to give a fresh, candid and practical perspective on the seven years I've spent at Bounce Insights analysing how we’ve ended up here, and what researchers should do about it. My goal from this session is to not try and predict the future, but to help insights leaders understand the problems that every function is facing right now, and give some practical solutions to create the change you actually want in your day-to-day work. It’s completely free, and you’ll hear from some incredible insights leaders at the likes of Amazon, Google, Miro, Salesforce, Mondelez and Anthropic on the impact AI is having on our industry. Hope you can make it 🤞