Boston SoftDesign Inc.

Forrester predicts that 25% of planned enterprise AI budgets will be deferred to 2027: a clear sign the hype is giving way to a hard realization that AI technology is not where many investors and C-suite leaders thought it would be. At Boston SoftDesign Inc., we see this not as retreat, but as recalibration. AI success doesn’t come from scaling fast—it comes from building smart, measurable wins that create lasting value. As our Director of Customer Operations, Max Kovalskiy, said: “Too many companies jumped into AI with lofty visions and no operational blueprint. What we’re seeing now is a necessary correction from experimental blunders to disciplined adoption.” Read our latest newsletter to learn how pragmatic automation can turn deferred budgets into long-term advantage. #AI #Automation #DigitalTransformation #BostonSoftDesign

Forrester predicts that one in four enterprise AI dollars planned for 2026 will now be deferred to 2027—a sign that reality is catching up to hype. This shift isn’t bad news: It’s a reminder that scalable AI success (and using AI as a competitive advantage) comes from strategy, not the speed of implementation. The organizations getting real value today are focusing on specific workflows, measurable outcomes, and integrations that actually work. At Boston SoftDesign Inc., we believe the industry is approaching a turning point. AI isn’t about doing everything at once—it’s about doing the right things exceptionally well. #AI #Automation #DigitalTransformation #AgenticAI #CIO #BostonSoftDesign

Enterprise-wide AI deployments are often ambitious and well-intentioned. Yet, too many organizations overestimate the maturity of AI technology and underestimate the deployment's impact on operations, workflows, and data security. The resulting delays, budget overruns, and in some cases, outright failure, are leading many leaders to question whether AI in its current state has any value at all. In fact, according to Gartner, 40% of agentic AI projects will fail by 2027. We suggest that business leaders, especially those in IT, consider a middle-ground approach to AI. Instead of investing in hype or counting AI out altogether, strike a realistic balance with your AI deployment. CIOs and IT leaders should focus on specific, measurable outcomes for their AI projects, such as reducing response times, improving service quality, or ensuring predictable SLAs. These targeted wins create a stronger foundation for expansion and reduce risk. Read our latest newsletter on avoiding failed deployments and building AI strategies that deliver real business value: https://lnkd.in/eEzQhpaf #AI #AgenticAI #CIO #ITLeadership #DigitalTransformation

At the World of Workato conference last month, one theme stood out to our team: Many so-called “agentic AI” solutions aren’t truly autonomous. Gartner even predicts that 40% of agentic AI projects will be canceled by 2027 due to unclear value and poor governance. Our takeaway: CIOs and IT leaders should avoid enterprise-wide rollouts and instead focus on targeted, incremental AI projects with clear business outcomes. 🔗 Read our latest commentary on what’s real in agentic AI and how to approach adoption strategically: https://lnkd.in/eNtJTexR #AI #AgenticAI #CIO #ITStrategy #BostonSoftDesign

HelpDesk Ally integrates seamlessly with any API-enabled platform (without vendor lock-in). Built for flexibility, this autonomous AI agent works across teams and systems to accelerate resolution and scale support intelligently. 🔗 Learn more about HelpDesk Ally and AI agents from Boston SoftDesign: https://lnkd.in/ev7ugBFh #AIAgent #AIHelpDesk #HelpDeskAutomation #AIAutomation

Point solutions don’t scale. Read the latest edition of our newsletter, "Source of Truth: AI," to learn how custom AI agents streamline IT ops and cut waste. #AI #ArtificialIntelligence #AIAgents #AINewsletter