Bits In Glass

At Bits In Glass, our Pegasystems Center of Excellence ensures consistency, value, and long-term results. We do this through advisory governance, reusable assets, best practices, continuous enablement, standardized delivery, and solid architecture. Need support building or refining your Pega CoE? Let’s talk. #Pega #CenterOfExcellence #BitsInGlass #DigitalTransformation #EnterpriseIT

At Bits In Glass, we work closely with leading financial institutions to simplify complex processes, manage risk, and improve customer experiences. Our expertise in the Pegasystems ecosystem helps banks achieve measurable results across the value chain. We have delivered successful outcomes with: ✅ Smart Investigate ➡️ Streamlining resolution of payment exceptions and investigations ✅ Smart Dispute ➡️ Managing card disputes for debit and credit transactions from start to finish ✅ CLM & KYC ➡️ Accelerating onboarding and ensuring compliance with Client Lifecycle Management and Know Your Customer solutions ✅ Customer Service (CS) ➡️ Enabling consistent, efficient service across all channels ✅ Customer Decision Hub (CDH) ➡️ Delivering real-time, personalized engagement at scale From onboarding a corporate client to resolving a SWIFT payment exception or improving customer support, our Pega-certified consultants have the experience to make it happen. We focus on helping your bank work faster, operate smarter, and adapt with confidence. #Pega #BankingSolutions #CustomerExperience #BitsInGlass #DigitalTransformation #CLM #KYC #SmartInvestigate #SmartDispute #CustomerService #CDH #PegaPartner

We help banks automate onboarding and due diligence, cut manual effort, and stay audit‑ready with clean, real‑time data. Want a faster path from intake to approval? Let’s map it out. #Pega #BankingSolutions #FinancialServices #CLM #KYC #DigitalTransformation #CustomerExperience

Still using one-size-fits-all campaigns? Today’s customers expect every interaction to be timely, relevant, and tailored to their needs. At Bits In Glass, we help organizations move past one-size-fits-all engagement with Pega Customer Decision Hub (CDH). Our dedicated Data Engineering practice makes us one of the few partners uniquely positioned to deliver CDH projects successfully. Here’s what smarter engagement looks like with CDH: ✅ Deliver personalized offers in real-time ✅ Predict customer needs with AI-driven insights ✅ Optimize every interaction across all channels Ready to unlock the full potential of your customer data? Let’s talk about how we can build a smarter, more personalized customer experience together.

For software providers, speed to market is everything. Pega Launchpad makes it possible to design, build, and scale B2B SaaS applications faster on a secure, cloud-native platform. The result? Accelerated innovation, stronger scalability, and new revenue opportunities delivered with confidence. Ready to see how Launchpad can shape the future of your SaaS business? Let’s talk.

Manual deployments in Pega projects slow teams down, create bottlenecks, and leave room for human error. At Bits In Glass, we help you move past that. Our experts build DevOps pipelines that fully automate Pega deployments, So you can release faster, with less risk, and more confidence. Here’s what automation brings to your delivery: ✅ Faster releases: Move from development to production in minutes, not days ✅ Improved governance: Every release consistent, every time ✅ Reduced risk: Fewer errors, less manual effort Want to transform your Pega delivery with DevOps and automation? Let’s talk about how we can help.