Betterbot

Apartment hunting often happens after work. Leasing teams deserve an evening off, too. Dago Blanco, VP of Marketing at Golub & Company, wanted prospects to get answers and arrange tours without requiring staff to be available around the clock. His experience with Betterbot offers a practical way to evaluate AI leasing: try the renter journey after the office closes. Getting an answer should help someone take the next step, even when nobody’s at the front desk. Thanks for sharing your perspective, Dago. We’re glad to be part of your team’s day. Read the full testimonial here: https://lnkd.in/dJc8T_k4

Our CEO, Zlatko Bogoevski, recently spoke with an operator who was confident their team could outperform any AI. He understood why. A great leasing agent is hard to beat. But what happens when that agent goes home, and a prospect finally has time to look? Zlatko explores what happens in those hours, and why owners should be paying attention. Link in comments to read the article 👇

Jennifer Illanz, Director of Marketing at Venture Communities, noticed that prospects often have questions right in the middle of browsing the website. She wanted each one to get a timely response and an easy way to take the next step. Betterbot is on the Venture Communities site for exactly that. A big thank you Jennifer, for sharing your experience with us. Read her full customer story here: https://lnkd.in/dasexgXK

Tom brought a balloon to Nora's renewal. There was a bucket outside her door. Nora lives in unit 312. Water has been dripping through her bathroom ceiling. Her renewal is coming up, and Tom really wants her to stay. The problem is that, in most offices, the renewal lives on one screen and the leak lives on another. Nobody told Tom. In Betterbot, they sit on the same resident. When Nora's renewal case opens, the page shows her retention read and the reason it's low: open emergency maintenance. Fix the leak, and the read goes up. In our demo it moved from 59% to 67% on the same screen. So the order becomes obvious. Fix the leak before you ask her to stay. (How renewals work in Betterbot is in the first comment.) #PropertyManagement #AIinRealEstate #Proptech

Tom is a maintenance portal. The kitchen is flooding, and he'd like the resident to pick a category first. That's the part nobody questions. We ask a panicking resident, standing on the counter at 2 a.m. to decide what kind of problem this is. Plumbing? Leak? Emergency? Other? With Betterbot, the resident just says what's happening. "Water is pouring out under my sink." Betterbot knows a flood is an emergency and pages the on-call technician straight away. Nobody has to pick from a dropdown. Tom still wants to know which category. Rachel has the answer. (How it works is in the first comment.) #multifamily #propertymanagement #apartmentmaintenance

A resident reports an urgent maintenance problem. How do you know a technician has actually acknowledged it? Not whether the message went out. Whether someone responded. Betterbot sends the maintenance technician the details they need. If there is no acknowledgment, it keeps escalating. Once a technician acknowledges the request, the paging stops and the resident gets an update. Your team can see who responded, when, and what happened along the way. The resident already has a problem to deal with. Chasing maintenance to find out whether anyone saw the message should not become another one.