BENTINO

Hail damage claim in Merewether, Newcastle. Hail damaged the roof sheets, the solar panels and the box gutters on this home. Construction Manager Nathan and Supervisor Jeff met the roofer on site to plan a full re-roof, with coastal-grade sheets that stand up to the salt air. Minor dents can look harmless, but they shorten the lifespan of the sheet. That's why it's always best to replace them.

Fire claim at Umina Beach. A fire in the garage next door spread into the roof space of this home. Then vandals broke in through a window, leaving two claims on one property. Construction Manager Nathan and Major Loss Supervisor Matias met the trades on site to plan the repair. Our Make Safe team had already boarded up and secured the house. Now we're rolling both claims into one repair: measuring up the damaged trusses, removing the old roof, installing new trusses and reinstating the roof instead of leaving the home under tarps. New windows are ordered straight away, so lead times are sorted and the schedule stays tight. As Nathan says, a fire next door can affect a house. When it does, we're there from make safe to the final repair.

Handover day in Palm Beach. After 300mm of rain flooded Celia's home, our team removed and replaced the floors on both levels and reinstated the kitchen. Today she's moving back in. Supervisor Matias walks Major Projects Manager Kevin through the finished job, from a free stone upgrade on the TV cabinet and expansion joints for compliance to a full clean of the louvres, air conditioners and range hoods. We delivered within budget and on time, then spent three days putting everything back in place. It's not just a construction site, it's someone's home. Thank you, Celia, for your patience along the way.

When 300mm of rain fell on Palm Beach in three hours, roads closed and homes across the area took on water. Celia's was one of them. Her insurer referred the claim to Bentino. Our team assessed the damage, scoped what needed to be restored or repaired, and put a clear plan in place. Throughout the project, building supervisor Matias was her direct point of contact, always available by phone or text. For Celia, the difference was in the detail: "They pointed things out I may not have noticed. They highlighted what other things needed to be done and did it." The Bentino difference lies in our people. On every insurance project we remember it's not just a construction site, it's someone's home, and we bring the same integrity and client-centred approach to each one.

When a localized weather event dropped 300mm of rainfall within an hour, this cliffside home in Palm Beach suffered significant water damage due to box gutter overflow, impacting the kitchen, living space, and timber flooring. Major Projects Manager Kevin and Supervisor Matias walk us through the restoration process. With painting under way and furniture reinstatement around the corner, we are on track for final handover in just two weeks.

Following a severe fire that originated in the rear bedroom and spread throughout the unit, the Bentino team has officially completed the final handover of this Marrickville property after 12 weeks on site. Key Scope of Works: • Structural & Substrate Rebuild: Complete internal strip-out back to brick, full re-rendering of walls, new ceilings throughout, and a total replacement of the building roof. • Kitchen Fit-Out: Brand-new layout featuring custom joinery, modern benchtops, fresh flooring, and updated appliances. •Bathroom & Services Upgrade: Full bathroom replacement including vanity, shower screen, and fixtures. In-wall plumbing and electrical services were completely renewed to ensure full compliance with current building codes. Delivering complex insurance repair projects safely, on schedule, and within budget is at the core of what we do. Exceptional work by Project Manager Kevin and the entire site crew for bringing this home back to life.