Automotive Management (AM)

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Unify multiple data sources to create and deploy timely, personalised communications – via AI-powered email and SMS – that improve conversion and customer retention. Complementing existing processes, VoiceBox enables retailers to reach customers in a highly productive, cost-effective, and measurable way. Improving efficiency without compromising customer experience.

Stay agile with scalable customer engagement support from Direct Affinity CX. When demand shifts, our flexible model helps you remain responsive without increasing headcount. With clear SLAs, compliance standards and always-on performance tracking, our teams work as an extension of your brand. We combine the precision of AI with the empathy of real human connection, delivering timely, relevant and personal conversations that drive loyalty and meaningful business growth.

Organised crime gangs are driving a worrying surge in vehicle thefts. Tracker’s sales director Daniel Johnston-Leigh talks to AM about the opportunities for savvy dealerships to help combat this, boost customer confidence and earn some incremental revenue.

As dealerships grapple with a perfect storm of financial pressures, operational efficiency is no longer a nice-to-have – it’s a strategic imperative. Yet one area remains surprisingly under-optimised: payments infrastructure. Learn more in our deep dive with Jack Allman, CCO at Bumper.

In a challenging market, as margins tighten and cost pressures rise, Tracker provides dealers with an immediate opportunity to offer something meaningful that benefits both dealers and buyers. Dealers offering Tracker’s stolen vehicle recovery solution, give customers real peace of mind while generating significant profit, without the red tape. Backed by over 30 years of stolen vehicle recovery success and trusted by OEMs, insurers and police, Tracker is a name customers recognise and value.