ARC Europe

The first conversation can shape the entire roadside assistance experience. With driver requests coming through multiple channels, OEMs need centralised digital solutions that improve customer satisfaction while reducing operational costs. A smarter, more connected approach to roadside assistance is needed. At ARC Europe, this shift starts with Conversational AI. It understands the driver’s request, gathers the right information and transfers structured case data directly into SPARX. This creates a smoother start to the assistance journey while reducing manual processes and costs for OEMs. We’re already putting this into practice through successful pilot implementations in selected countries, with a broader roadmap for further functionality ahead. Read more about the future of roadside assistance our latest blog: https://lnkd.in/eUysqfwe #RoadsideAssistance #OEM #Automotive #ConversationalAI #CustomerExperience

EVs are changing more than just the cars we drive. They’re changing what drivers expect from roadside assistance. As electric mobility becomes increasingly mainstream, the situations roadside teams encounter are changing too. A flat battery, a charging issue or an EV-specific technical problem can require a very different response from a traditional breakdown. That means roadside assistance needs to evolve alongside the vehicle. At ARC Europe, we’re seeing this first-hand. Supporting EV drivers requires a combination of specialist knowledge, certified technicians, digital support and solutions that go beyond the roadside, including assistance at charging stations and mobile charging solutions. And there’s an important human element to this too. When an EV driver is stuck, they need someone who understands the technology and can tell them what to do next. For me, that’s what makes the EV transition particularly interesting for our industry: the vehicle is becoming more connected, but the support around it needs to become smarter too. Curious to see how ARC Europe is building its EV assistance capabilities across Europe? Discover our EV services: https://lnkd.in/enNWZ-uh #ARCEurope #ElectricAssistance #OEM

Your customer doesn’t want a tow. They want to keep going. That’s why Repair on the Spot is such an important part of modern roadside assistance. ARC Europe’s certified patrols bring the technical knowledge and equipment needed to resolve many incidents right where they happen. With up to 70% of cases repaired on the spot, drivers can often continue in their own vehicle within minutes of the patrol arriving. For OEMs, that turns a breakdown from a long disruption into a faster return to mobility. See how Repair on the Spot can help reduce disruption for your customers: https://lnkd.in/efZ-z2HE #RoadsideAssistance #OEM

What makes a good roadside assistance experience? It’s more than getting a vehicle back on the road. For me, it comes down to what happens throughout the journey: how quickly a driver can reach the right expert, whether they can communicate in their own language, how clearly they are kept informed, and what happens when a repair on the spot isn’t possible. For OEMs operating across Europe, delivering that experience consistently can be challenging. Different markets, languages, partners and mobility ecosystems all need to work together. That’s where I see the value of a connected approach to roadside assistance. At ARC Europe, we combine digital access, expert multilingual support, on-the-spot assistance, alternative mobility and real-time visibility to help OEMs deliver a consistent experience across markets. There is still plenty of room to make roadside assistance smarter, more transparent and more customer-focused. You can find more about ARC Europe’s approach to roadside assistance here: https://lnkd.in/en5KUDa3 #ARCEurope #RoadsideAssistance #OEM

Roadside assistance can no longer rely on the traditional "repair or tow" model. As electric mobility evolves, so do driver expectations. Today's EV journeys involve charging infrastructure, software, battery systems and digital services. Supporting drivers requires more than technical expertise, it requires specialised knowledge, connected tools and a pan-European assistance network. In our latest blog, we explore how ARC Europe helps OEMs support EV drivers with certified high-voltage expertise, digital roadside solutions and consistent assistance across Europe. Read more: https://lnkd.in/ebvfHVT5 #ElectricMobility #OEM #EV #RoadsideAssistance #MobilityServices #Automotive

Not every empty EV battery needs a tow. When an EV runs out of charge, getting the driver moving again doesn't always mean transporting the vehicle to a charging station. ARC Europe's mobile charging solutions can provide up to 15 km of range in 25 minutes, giving roadside teams another option to get the driver to the next charging point. For OEMs, that's more than a charging solution. It's another way to reduce unnecessary towing, minimise disruption and keep EV drivers moving. Because as mobility becomes electric, roadside assistance needs to evolve with it. Discover our EV services: https://lnkd.in/eA9CZJzp #RoadsideAssistance #OEM